Customer Support

2 weeks ago


Pune, Maharashtra, India timesjobs Full time
Chat Support Executive,

Experience: 2 Years Mandatory

Communication:
Execellent

Skillsets:
Not Technical, Presentable, positive attide

Responsibilities Interact with users through a series of actions and answer all queries, resolve issues via chat.
Maintain and update records for daily queries and escalation.
Support the roll-out of new application features.
Troubleshoot systems, network problems, diagnosing and solving software issues at users' end.
Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
Assist with high severity requests or issue escalations as needed.

Requirements

Must be a graduate in any stream.
Effective written and spoken English communication skills.
Must be Articulate and Spontaneous in Active conversations to handle tough situations.
Ability to recognize the sensitive nature of issues and maintain confidentiality.
Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
The willingness and curiosity to learn new environments and develop new skills.
A high degree of intensity, follow-through, and collegiality.
Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
Ability to thrive in high-demand, high-pressure situations.
Should be flexible in working on the US- Time Zone.

Looking for Immediate Joiners or with a Notice period of 30 days

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