Process Associate

2 weeks ago

Jaipur, Rajasthan, India Snaphunt Full time

The Offer

  • Opportunity within a company with a solid track record of performance
  • 5 days working (Saturday and Sunday fixed off)
  • Opportunity to learn and grow in a friendly yet meaningful environment.

The Job

You will be responsible for :

  • Handle outbound cases professionally and efficiently, addressing customer queries and concerns regarding products or services.
  • Provide effective and excellent customer service, understanding and listening to the customer's needs and resolving issues in the timely manner.
  • Excellent communication skills to convey information clearly.
  • Ensure adherence to quality standards and call protocols during interactions with customers.
  • Maintaining records of customer interactions and feedbacks.
  • Must be clear with the product/service knowledge and industry trends to provide accurate information to customers.
  • Generate leads and work with a proactive approach.
  • Follow company's guidelines and should maintain data confidentiality and security.

The Profile

  • Open availability for two shifts:
  • Monday to Friday (Sat. & Sun. fix off)
  • 5 am to 2 pm (AUS) & 2 pm to 11 pm (UK)
  • Educational Qualification or graduate.
  • Excellent command of English with strong verbal communication skills.
  • Basic computer proficiency.
  • Quick problem-solving skills.
  • Freshers and candidates up to 1 year of experience are eligible to apply.
  • Prior experience in a BPO or customer service role will be an added advantage.

The Employer

Our client firmly believe in the win-win approach as a cornerstone of our business philosophy. By prioritizing productivity and fostering mutually beneficial relationships, our client create value for both our customers and our organization.

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