Learning Systems Technologist

2 weeks ago

Pune, Maharashtra, India Icertis Full time
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM).

The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs.

Today, the world's most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.


Who we are:

Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future.

Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders.

Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination


You will be a vital contributor to the team that maintains ICI Academy for our partners, customers, employees, and enthusiasts.

ICI Academy is creating a new digital learning curriculum for functional, technical, and sales enablement training.

This training is available in self-study and delivered in micro modules gamified fashion to address segment-specific training needs and VILT.


Responsibilities:

  • Build business critical reports/dashboards for senior executives that recommend improvements to content, learner experience, workflows, adoption, trends etc.
  • Troubleshoot and resolve issues relating to user access and experience, system functionality, and software systems by working with internal IT and stakeholders
  • Serves as point of contact for the escalation process for support issues, including interaction with the internal IT team, LMS vendor, Icertis customer support, etc.
  • Create and manage user structures and permissions, the course and learning trail library, and assign learners.
  • Take ownership of LMS redesign and support, as needed
  • Write and maintain procedures and policy documentation.
  • System support and maintenance : Provide support to our learners (external and internal) and the training coordinators ; Administrate, troubleshoot issues and track requests for LMS ; Communicate with vendors to address issues and trends ; Understand the tools and technologies specific to E-Learning development and delivery ; Maintain all training materials and learning assets hosted in the LMS.
  • Establish and maintain relationships with IT/InfoSec and external vendor.
Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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