Guest Relations Executive

1 week ago


Salem, Tamil Nadu, India GRAND ESTANCIA Full time
Provide upscale guest service experiences for clients throughout their stay

  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to checkin
  • Coordinate luggage collection and storage
  • Oversee checkin and checkout procedures, including reservations and financial transactions
  • Promptly address guests' requests, like inroom dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Salary:
₹8, ₹13,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Provident Fund

Schedule:

  • Day shift
  • Night shift
  • Rotational shift
  • Weekend availability

Experience:

- total work: 1 year (preferred)

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