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Senior Technical Analyst
3 months ago
Life on the team
- A fantastic opportunity has arisen for a technical role to join Computacenter's dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.
- You'll get to work with some of the most talented and passionate people in the business. You'll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.
- This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.
- With open access to thought leaders and major industry players you'll get exposure to leading edge technologies which will enable you to advance your skills.
What you'll do
- Perform a range of technical work activities remotely to meet business and customer requirements.
- Escalate issues in line with company processes to ensure customer demands are met.
- Able to communicate on issues to meet business and customer requirements to avoid escalations.
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Ensure Department/Contract meets SLA performance targets.
- Maintain and improve customer satisfaction levels.
- Understand and adhere to policies and procedures.
- Keep skills up to date with IT industry standards as appropriate to the role/contract.
What you'll need
- Extensive experience in, Application Packaging & Deployment.
- Required Skills and Experience in different application packaging tools & techniques.
- Experience in MSIX application packaging and deployment
- Required Skills and Experience in Intune & MECM.
- Expertise in Powershell Scripting.
- PowerShell
- Intune
- MECM
- Application Re-Packaging tools Like – PACE, Admin studio, Install shield, Ocra, etc.
- VB Scripting
- Certifications on Application packaging, MECM & Intune.
- ITIL Foundation
- Packaging & deploying application through MECM & Intune.
- To build and maintain images containing operating system and core applications for distribution to user desktops, troubleshooting and resolving issues as they arise.
- Contribute to the development of the End User Computing infrastructure, particularly relating to applications and image deployment, assisting with the development of technical methodologies, best practice, policies, procedures and associated documentation.
- Contribute to the ongoing software selection and management, particularly relating to applications and image deployment, best practice, policies, procedures and associated documentation.
- Manage and maintain the existing License Servers, including yearly licenses refreshes, License manager updates, server updates as required.
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.
Learning and development
Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it's a well-trodden path or a completely new part of the business – we'll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.
You Belong
- We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.
- Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.
- We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.
