Operations Consultant

2 weeks ago


Pune, Maharashtra, India Livspace Full time
Job Description As an Operations Consultant (Projects and Experience), you will mentor Livepreneurs on different skills. You will be responsible to maintain a good customer experience throughout the project timeline in the design & operations stage. You will be responsible to make every Livpreneur successful. You will work with the different functions to constantly provide insights to improve processes for Livprenuers.
  • Understand drawings (2D/3D) of all disciplines (Civil, Electrical, Plumbing, Carpentry, etc).
  • Identify design discrepancies and foresee execution risks.
  • Validate & review work orders, BOQs, drawings.
  • Prepare detailed project execution schedules highlighting interdependencies of various tasks.
  • Auditing the site work by doing regular site inspections as well as monitoring remotely with quality control.
  • Ensuring that all quality and timeline related requirements are met.
  • To ensure timely site updates are available to the customer from Livpreneurs.
  • A bridge between Livpreneurs & Customers during design to project execution stage.
  • Updating of project trackers & summaries.
  • Manage a team of 5 to 10 Livpreneurs in a city or region.
  • Analyze data to identify performance bottlenecks, devise corrective solutions, and own implementation end-to-end.
  • Be the quality custodian of your Livpreneurs projects ensuring the superlative customer experience.
  • Identify Livpreneur's specific challenges that may aid or hamper their performance and devise solutions around them.
  • Work with internal functions on key initiatives such as SOPs, pricing and new initiatives.
Job Requirement
  • Management Graduate/Construction management, preferably from a Tier I/Tier II Institute.
  • Strong Project Management/Engineering/Architecture background is a must with 2+ years of experience.
  • Must have experience in handling at least 15+ renovation projects.
  • Have a deep appreciation and understanding of site execution for home renovations.
  • Ability to assess design feasibility, visualize on-site conditions and foresee execution risks.
  • Process-driven project management professionals with quick problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Proactive and capable of prioritizing work.
  • Extremely high level of ownership and learning aptitude.
  • Past experience in managing project management/operations is a core requirement for this role preferable if worked with ops-focused startups.
  • The high degree of comfort on Excel/Google Sheets and strong data analysis skills.

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