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Technical Support Executive
1 week ago
Position Name :
Tech Support Executive :
- Customer facing role for first level Technical Support
- Good in Powerpoint and Excel and should be able to create pivot tables and charts from the data set.
- Should be comfortable working in 10 hours shifts in 24 x 7 operation, 5 days a week.
- Should have a stable WiFi at home to WFH if required.
- Open to travel to Belapur railway station on call; it's a client's data center location.
- Excellent written and verbal communication.
- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.
- Working in experience in multi team environment
- Able to categories issues/tickets and reach out to needed team members quickly
- Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels
- Good English and Hindi communication skills and good inter-personnel skills.
- Articulate and writing skills
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