Support Back Office Sales
1 week ago
Designation:
Assistant Officer
Updated:
May 09, 2024
Location:
Karnataka, India
Organization:
Metals
1) Job Purpose
The purpose is to provide essential support and assistance to front-line sales and marketing team and ensure seamless and positive customer experience.
By working collaboratively with front-line team and other departments contribute to overall success and effectiveness of organizations customer service efforts.
3) Job Context & Major Challenges:
- Generating Proforma Invoices for customer orders.
- Recording bank transactions after confirming TDS 194Q compliance by customers.
- Issuing Internal Requisition and Stock Order (IRSO) to warehouses.
- Generating Delivery Orders based on Purchase Orders or customer communication.
- Providing shipment details to customers.
- Coordinating daily dispatch plans with customers and warehouse personnel.
- Updating Area Sales Managers (ASMs) regularly on stock status and transit reports.
- Managing and resolving issues related to rejected materials in collaboration with customers and warehouse teams.
- Handling customer bookings in the absence of team members.
- Persistent followup with customers for payment and TDS information.
- Updating customers on ledger balances and notifying them of any additional payments required for Delivery Order issuance.
- Supplying marketingrelated documents to the finance team as requested by auditors.
- Coordinating with accounts and customers for any discrepancies in LC and BG transactions.
- Providing Channel Finance data to the accounts team for payment followups.
- Coordinating with the logistics team to address any delays in dispatch.
- Ensuring timely resolution of customer issues by coordinating with relevant teams; escalating to ASM if needed.
- Collaborating with customers for daily sales planning.
- Issuing Delivery Orders (Sales Orders) on a daily basis for sales fulfilment.
- Managing daily bookings, including Customer Daily London Metal Exchange (LME) transactions and entering Quantity Proposal (QP) in the system.
- Documenting contractor bills for Yantra.
- Generating Proforma Invoices for Domestic/Deemed customers requiring Letters of Credit or payment against orders.
- Handling the management of rejected/returned materials through coordination with the plant quality and logistics teams.
- Recording bank receipt entries in the system and coordinating with the commercial team for finalizing bank transactions, adjusting Bank Guarantees (BG), and Letter of Credit (LC) related transactions.
- Issuing Stock Transfer Advice (STA) for daily material movement from the plant to respective warehouses.
- Meeting daytoday customer requirements, including dispatch notifications, Pre-Billed Not Delivered (PBND) and Delivered Not Billed (DBND) details, Quantity Proposal (QP) LINK details, customer credit assessments, and providing invoice copies as needed.
- Conducting daytoday stock planning based on onhand stock, materials in transit, and aging inventory.
Qualifications:
Graduate
Minimum Experience Level:
5-10 Years
Report to:
Senior Manager
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