Support Back Office Sales

1 week ago


Bengaluru, Karnataka, India Aditya Birla Group Full time

Designation:
Assistant Officer

Updated:
May 09, 2024

Location:
Karnataka, India

Organization:
Metals

1) Job Purpose


The purpose is to provide essential support and assistance to front-line sales and marketing team and ensure seamless and positive customer experience.

By working collaboratively with front-line team and other departments contribute to overall success and effectiveness of organizations customer service efforts.


3) Job Context & Major Challenges:

  • Generating Proforma Invoices for customer orders.
  • Recording bank transactions after confirming TDS 194Q compliance by customers.
  • Issuing Internal Requisition and Stock Order (IRSO) to warehouses.
  • Generating Delivery Orders based on Purchase Orders or customer communication.
  • Providing shipment details to customers.
  • Coordinating daily dispatch plans with customers and warehouse personnel.
  • Updating Area Sales Managers (ASMs) regularly on stock status and transit reports.
  • Managing and resolving issues related to rejected materials in collaboration with customers and warehouse teams.
  • Handling customer bookings in the absence of team members.
  • Persistent followup with customers for payment and TDS information.
  • Updating customers on ledger balances and notifying them of any additional payments required for Delivery Order issuance.
  • Supplying marketingrelated documents to the finance team as requested by auditors.
  • Coordinating with accounts and customers for any discrepancies in LC and BG transactions.
  • Providing Channel Finance data to the accounts team for payment followups.
  • Coordinating with the logistics team to address any delays in dispatch.
  • Ensuring timely resolution of customer issues by coordinating with relevant teams; escalating to ASM if needed.
  • Collaborating with customers for daily sales planning.
  • Issuing Delivery Orders (Sales Orders) on a daily basis for sales fulfilment.
  • Managing daily bookings, including Customer Daily London Metal Exchange (LME) transactions and entering Quantity Proposal (QP) in the system.
  • Documenting contractor bills for Yantra.
  • Generating Proforma Invoices for Domestic/Deemed customers requiring Letters of Credit or payment against orders.
  • Handling the management of rejected/returned materials through coordination with the plant quality and logistics teams.
  • Recording bank receipt entries in the system and coordinating with the commercial team for finalizing bank transactions, adjusting Bank Guarantees (BG), and Letter of Credit (LC) related transactions.
  • Issuing Stock Transfer Advice (STA) for daily material movement from the plant to respective warehouses.
  • Meeting daytoday customer requirements, including dispatch notifications, Pre-Billed Not Delivered (PBND) and Delivered Not Billed (DBND) details, Quantity Proposal (QP) LINK details, customer credit assessments, and providing invoice copies as needed.
  • Conducting daytoday stock planning based on onhand stock, materials in transit, and aging inventory.

Qualifications:

Graduate

Minimum Experience Level:

5-10 Years

Report to:

Senior Manager

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