Game Live Service Operator

2 weeks ago


India KIERA Full time

  • The salary range is open to find suitable candidates
  • Senior level with years of experience in LiveOps in game industry
  • This role will be under the scope of Publishing team which includes 5 members, and report to Game Publishing Director

JOB OVERVIEW AND RESPONSIBILITY:
As a Game Live Service Operator, you will be at the heart of our game's operational excellence, ensuring our RPG titles remain vibrant, engaging, and smoothly running:

  • Oversee day-to-day operations of our RPG titles, focusing on both PVE Co-op Dungeons and PVP Battle Arenas.
  • Collaborate with development teams to schedule and deploy game patches, updates, and new content, ensuring a seamless experience for our players.
  • Plan and execute engaging live events and promotions that enhance community engagement and retention.
  • Monitor game performance and player feedback to identify trends and areas for improvement.
  • Work with the community management team to communicate effectively with our player base.
  • Manage ingame economies to ensure balance and player satisfaction.
  • Develop strategies to increase player lifetime value through engagement and monetization initiatives.
  • Produce regular reports on game performance, player feedback, and event outcomes to inform future strategies.

REQUIRED SKILLS AND EXPERIENCES:

  • 5+ years of experience in live game operations, preferably within the RPG genre
  • Working experience in big studios such as Blizzard Entertainment, Riot Games, and Square Enix, ... or similar size studios
  • Strong understanding of game mechanics, especially in PVE and PVP environments.
  • Creative thinker with the ability to conceive and execute engaging live events.
  • Strong communication skills, with the ability to articulate complex issues clearly to both players and internal teams.
  • Experience with game analytics tools and metrics.
  • Ability to work in a fastpaced and dynamic environment.
  • Passion for gaming, with a deep understanding of the MMORPG and online gaming community.
  • Fluent English

PREFERRED SKILLS AND EXPERIENCES:
Bachelor's degree in Game Design, Business, Marketing, or a related field is preferred

WHY CANDIDATE SHOULD APPLY THIS POSITION:

  • Meals and parking allowance are covered by the company
  • Full benefits and salary rank during probation.
  • Insurances as Vietnamese labor law and Premium health care & Accident insurance for employees and relatives.
  • Competitive salary, 13thmonth salary, HOT bonus, Performance Bonus.
  • A halfyear and Endofyear Bonus yearly depending on company performance.
  • Unique Growth & Performance evaluation every 6 months.
  • Recharge time, Sports, Buddy meals, Training allowances.
  • Culture of Remote working, Hybrid workplace, and Flexible working environment.
  • A fun & dynamic environment and freedom to be creative.
  • 5 working days/week: Mon – Fri with flexible working time.
  • Company trip, Team building twice a year & other community Tech activities.

REPORT TO:

CEO

INTERVIEW PROCESS:
HR screening > 1st Interview (with Operating team) > 2nd Interview (with
CEO & Founder)

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