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Client Operations
2 weeks ago
If you have a team handling experience with an ability to prioritize effectively and multi-task in a fast paced, team-based environment, and have a passion towards working in an account opening/maintenance domain for private banking clients, you have found the right team.
Responsibilities:
- Connect/Engage with stakeholders to manage change, handle timely escalations leading to a better customer experience
- Be Agile and Flexible in multitasking as per the business need
- Ensure that the team produces high quality performance and accuracy to best meet our client's needs and expectations
- Ensure adherence to all service level commitments, process controls and escalation policies
- Work closely with team members to maximize efficiency & productivity
- Proactively focus on issues and adjust rapidly to changes in the team, the market or Wealth management to deliver sound recommendations for process improvement
- Manage the team effectively to ensure that all deliverables are completed in a timely manner
Required qualifications, capabilities and skills
- Bachelor's Degree in Business Administration or Finance or equivalent work experience of min 8 years
- Ability to build strong partnerships with key stakeholders, management and colleagues
- Strong organizational, prioritization, interpersonal and problem solving skills
- Assume ownership and responsibility to accomplish team goals
- Strong intellectual capacity for process improvements
- Detailoriented, resultsfocused & control oriented mindset
- Identify critical requirements and potential gaps by understanding complex and interdependent processes.
Preferred qualifications,
capabilities and skills
- Ability to question the status quo and manage changes.
- Post Graduate with 10+ years of experience
- Team handling experience
- Experience in creating detailed reports and giving presentations
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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