IT Support

2 weeks ago

Gurgaon, Haryana, India Incubit Global Business Service (GBS) Full time

Location:
Gurgaon, India

Support duration:24*7*365 (5 days working with 9 hours shift per day)

2 General Description

  • Log and track all support requests and incidents in the ticketing system, ensuring accurate documentation and timely resolution.
  • Diagnose and resolve hardware, software, and network issues, escalating complex problems to the appropriate IT teams when necessary.
  • Work independently (Not only catch and dispatch) during weekends and holidays to guarantee the 9Hours x 7Days IT support based on the defined services. The 24Hx7Days service will be provided in collaboration with other teams in other time zones and locations.
  • Customerfocused approach with a commitment to delivering highquality service and support.
  • Management of Service Provider resources on basis of SLA ́s, OLA ́s, SOPs, contracts and with individual targets.
  • Follow standard operating procedures and troubleshooting protocols to effectively address common IT issues.
  • Capability to work in critical moments alone until the central incident managers could be brought in.
3 Specific Accountabilities

  • Proficiency in troubleshooting common IT issues and resolving technical problems.
  • Familiarity with IT service management tools and ticketing systems.
  • Perform first level support (based on ITIL definitions & Application Support SOPs) to international users.
  • Proactively monitor the respective system and react to any anomaly.
  • Able to support on weekend and public holiday (Rotational basis)
  • IT infrastructure background (mailbox, VPN, communication system, desktop) is a plus.
  • Strong knowledge of IT hardware, software, and network systems.
  • Strictly follow and comply with all the rules and regulation on DB Schenker Compliance Guideline.
4 Skills Required

  • Good Communication skills in English (both written and spoken)
  • Computer basic troubleshooting experience through phone / remote.
  • Good attitude, problem solving skills.
  • Strong & Fast learning ability with basic IT knowledge
  • Flexible to work on shifts / Weekends / 24*7 environment.
5 Experience and Qualifications

  • Experience 12 years in Technical Voice Support Process or similar environment
  • Degree in Computer Science or similar major
  • Service Desk environment experience would be an advantage.
  • ITIL certificated as a plus.

  • Bids & Proposals Support Executive

    2 weeks ago

    Gurgaon, Haryana, India Comtech IT Solutions Private Limited Full time

    Role: Bids & Proposals Support Executive - US SnL DivisionLocation :Sohna Road, CD Chowk, Sector 49, Gurgaon, HaryanaWork Environment: 100% WFO (in person), 5 days a week (Mon-Fri) from 11 am - 8 pm ISTWork experience: Fresher, female, 0 years of experienceNoof openings:1Compensation: In tune with industry benchmarks.About the Job:Our Division's key clients...

  • technical support engineer

    2 weeks ago

    Gurgaon, Haryana, India WSNE Consulting Pvt.. Ltd. - IT Full time

    Hiring for US Process B2B Profile.12th Pass with min.1 year of technical experience (active directory/DNS/Server/O365 etc) can apply.Salary Upto 7.50 LPA5 Days working24*7 Shifts*WFH till further notice* Required Candidate profileMust have minimum 1 year of technical experience only ( active directory/O365/networking/DNS/Server/SMTP/share point etc) with...

  • technical support engineer

    2 weeks ago

    Gurgaon, Haryana, India WSNE Consulting Pvt.. Ltd. - IT Full time

    Hiring for US Process B2B Profile. 12th Pass with min.1 year of technical experience (active directory/DNS/Server/O365 etc) can apply. Salary Upto 7.50 LPA 5 Days working 24*7 Shifts *WFH till further notice* Required Candidate profile Must have minimum 1 year of technical experience only ( active directory/O365/networking/DNS/Server/SMTP/share point etc)...

  • Oracle Dba

    2 weeks ago

    Gurgaon, Haryana, India Hexaware IT Full time

    Mandatory: My Sql, Linux Reporting to management on the Oracle DBA team activities. Defining, documenting and maintaining Oracle DBA team processes. Responsible for upgrades, performance monitoring, installations, managing replications, diagnosing system problems, disaster recovery testing and maintaining user accessibility. Resolving complex issues...

  • Spotfire Admin

    2 weeks ago

    Gurgaon, Haryana, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...

  • Executive

    2 weeks ago

    Gurgaon, Haryana, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...

  • MS SQL Database Administrator

    2 weeks ago

    Gurgaon, Haryana, India Quess IT Staffing Full time

    Responsibilities : Install, configure, and maintain Microsoft SQL Server instances across various environments (development, testing, production). Perform database migrations, upgrades, and patches as required. Monitor database performance, identify bottlenecks, and optimize SQL queries and database configurations for performance improvements. Implement and...

  • Administration Internship

    1 month ago

    Gurgaon, Haryana, India Let's Nail It Full time

    About the internship:Are you a detail-oriented and driven individual looking to kickstart your career in administration? Let's Nail It is seeking a talented Administration Intern to join our dynamic team As an intern, you will have the opportunity to gain hands-on experience in a fast-paced and exciting work environment.Key Responsibilities:1. Assist with...

  • Administration Internship

    2 weeks ago

    Gurgaon, Haryana, India Let's Nail It Full time

    About the internship:Are you a detail-oriented and driven individual looking to kickstart your career in administration? Let's Nail It is seeking a talented Administration Intern to join our dynamic team As an intern, you will have the opportunity to gain hands-on experience in a fast-paced and exciting work environment.Key Responsibilities:1. Assist with...

  • Content Writer

    2 weeks ago

    Gurgaon, Haryana, India Applicate IT Solutions Full time

    **Roles & Responsibilities: - Create whitepapers, case studies, and other long-form content as needed. Design and utilize graphic elements to communicate complex concepts effectively. Work with the lead gen team to create compelling content for ads, landing pages and all parts of lead gen campaigns. You will write original, relevant content to engage,...

  • Administration Internship

    4 weeks ago

    Gurgaon, Haryana, India Let's Nail It Full time

    About the internship:Are you a detail-oriented and driven individual looking to kickstart your career in administration? Let's Nail It is seeking a talented Administration Intern to join our dynamic team As an intern, you will have the opportunity to gain hands-on experience in a fast-paced and exciting work environment.Key Responsibilities:1. Assist with...

  • Splunk Enterprise Administrator

    2 weeks ago

    Gurgaon, Haryana, India Quess IT Staffing Full time

    About Us"Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...

  • System Administrator

    2 weeks ago

    Gurgaon, Haryana, India Cranium IT Inc Full time

    Skill: System AdministratorExperience: 3-5 yearsJD:Hands-on experience with Windows/Linux/Mac OS environmentsInstallation, configuration, and troubleshooting of workstations /endpoints (In-depth knowledge of hardware troubleshooting).Good understanding of computer systems, mobile devices, and other tech productsInstalling and upgrading operating systems and...

  • Japanese Translation

    2 weeks ago

    Gurgaon, Haryana, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...

  • Talent Acquisition

    2 weeks ago

    Gurgaon, Haryana, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...

  • Financial Operations Associate

    2 weeks ago

    Gurgaon, Haryana, India Quess IT Staffing Full time

    About Us"Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...

  • Web Admin

    2 weeks ago

    Gurgaon, Haryana, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...

  • Network Monitoring L1

    2 weeks ago

    Gurgaon, Haryana, India Quess IT Staffing Full time

    Roles and Responsibility:We are looking for a network engineer who will be responsible for Monitor, Operate & administration network Infrastructure. You will also be working closely with the users of our network to identify potential issues and fix existing problems.Skill Experience:1 Technical Support Engineer (L1) B.E. / B. Tech/BCA (On Site), Relevant...

  • Customer Service Jobs In Gurgaon

    2 weeks ago

    Gurgaon, Haryana, India WSNE Consulting Pvt.. Ltd. - IT Full time

    Job Description Provide excellent pre and post-sales support experience by following service quality standards set by the management. 2. Have thorough technical knowledge of the product to support the sales team and customers for any clarifications. 3. Treat all incoming support calls with utmost importance and ensure satisfactory closure. 4. Understand the...

  • BI Report Developer

    2 weeks ago

    Gurgaon, Haryana, India Experis IT Private Limited Full time

    Information about the Role : Designation : BI Report DeveloperLocation : Gurugram Working Hours/Shifts : 10 am - 7 pm, Hybrid ModePurpose of the Role : Our team is seeking a self-driven experienced BI Report Developer to help set up and scale new analytics sources and methods. The BI Report Developer position develops and implements intelligence needs;...