FinOps Analyst

1 week ago

Aurangabad, Maharashtra, India ADCI - Maharashtra Full time

Summary of the role

The ideal candidate will join our Finance Operations – Global Accounts Receivable team, focusing on accounts receivable, resolving customer inquiries, and managing disputes.

You will handle Cash Applications, requiring in-depth knowledge and skill to carry out day-to-day tasks while upholding SLAs. Addressing queries regarding cash applications and collaborating with customers are key responsibilities. Moreover, a fundamental grasp of the O2C process, specifically the cash application process involving research and application of unapplied cash, reconciliation of accounts, and handling emails related to remittance advice from customers is essential.

As part of our commitment to your growth, you will gain exposure to cross-functional projects and process enhancement initiatives. Your primary duties will involve:

  • Ensure prompt and accurate payment closure
  • Respond to customer inquiries via call or email
  • Investigate unapplied payments, collaborate with customers to identify root causes, and resolve account issues
  • Collaborate with internal teams to enhance processes, address escalations, and rectify discrepancies in customer accounts
  • Propose process standardization and automation ideas through projects like JDI/Kaizen
  • Conduct intricate reconciliations of customer payments
  • Perform quality checks and provide refresher trainings to the team to share best practices
  • Identify and resolve issues with technical teams concerning discrepancies in the ERP system

Job requirements

  • Proficiency in German language
  • Exceptional written and verbal communication skills with a focus on delivering top-notch customer service
  • Strong ability to prioritize, multitask, and operate with minimal oversight
  • Eagerness for continuous learning and self-improvement
  • Adaptability to evolving business needs
  • Minimum 12 years of experience in O2C, with a preference for cash application or Customer Service
  • Intermediate proficiency in Excel, including pivot tables and formulas
  • Willingness to work late evening/night shifts

We are considering candidates for one of the following locations:

Maharashtra, MH, IND

BASIC QUALIFICATIONS

  • Bachelor's or Master's Degree in Accounting/Finance or a related field
  • Prior experience of 12 years, preferably in Accounts Receivables, Collections, Dispute Management, Customer Service, or similar customer-facing roles
  • B2 level certification for German language proficiency

PREFERRED QUALIFICATIONS

  • Prior experience of 12 years, preferably in Accounts Receivables, Collections, Dispute Management, Customer Service, or similar customer-facing roles
  • B2 level certification for German language proficiency

  • FinOps Analyst

    1 week ago

    Aurangabad, Maharashtra, India ADCI - Maharashtra Full time

    GAR (Global Accts Rec) is looking for Cash Application Analyst responsible for posting payments from the lockbox, ACH, and wire transfer to customer accounts. This role includes cash application and reconciling payments, communicating cash adjustments, and reducing un-applied cash receipts on aged accounts receivable. This position also requires research on...

  • FinOps Analyst

    2 weeks ago

    aurangabad, India ADCI - Maharashtra Full time

    GAR (Global Accts Rec) is looking for Cash Application Analyst responsible for posting payments from the lockbox, ACH, and wire transfer to customer accounts. This role includes cash application and reconciling payments, communicating cash adjustments, and reducing un-applied cash receipts on aged accounts receivable. This position also requires research on...

  • FinOps Analyst

    2 weeks ago

    Aurangabad, India ADCI - Maharashtra Full time

    GAR (Global Accts Rec) is looking for Cash Application Analyst responsible for posting payments from the lockbox, ACH, and wire transfer to customer accounts. This role includes cash application and reconciling payments, communicating cash adjustments, and reducing un-applied cash receipts on aged accounts receivable. This position also requires research on...

  • FinOps Analyst

    4 weeks ago

    Aurangabad, India ADCI - Maharashtra Full time

    Summary of the role The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while...

  • FinOps Analyst

    3 weeks ago

    Aurangabad, India ADCI - Maharashtra Full time

    Summary of the role The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while...

  • FinOps Analyst

    5 hours ago

    aurangabad, India ADCI - Maharashtra Full time

    Summary of the roleThe successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while...