Technology Manager

Syniverse is the world's most connected company.

Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.

Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking ForThis position is responsible building, delivering, enhancing and supporting Products and Services in support of several key disciplines, such as:
telecommunications and the cellular industry strategic goals. The incumbent will possess a high degree of experience and skill working across all functions involved in project deliveries. This position is responsible for supervising product support personnel.

This position is responsible for maintaining a superior level of quality service and support which results in continued customer satisfaction.

The role is also responsible for capacity planning, team building and be a technical authority over the technical processes across various projects.

This role ensures the delivery effectiveness of the team and stakeholder relationship.

• Some of What You'll DoPrimary Duties and Responsibilities:EngineeringReview solution architecture that meets functional, performance and user experience requirements.

Review software modules with the integration interface points.

Work closely with Manager and business team and other functional areas to ensure that project schedules are met with a high level of quality.

Facilitate or attend internal and external technical overviews and determine technical feasibility.
Provide technical leadership to the team.
Help the manager to Provide input for business case development, market analysis and operational issues.

Co-ordination with Customer support/ Customer(s) in supporting the resolution of customer issuesProvide effort estimates (Level of effort, rough order of magnitude etc.).Evaluation of new technologies; proof of concept.

Root cause analysis of issues to determine which aspect (management, process or people) needs to be improvedInnovative ideas; product enhancement suggestions.

People managementThe associate manager will have Employee development responsibilities and will support Manager in hiring.
The associate manager will support Manager in performance review.
The associate manager will support Manager in performance appraisal.
ProcessThe associate manager will practices process to ensure timely high quality deliverables.
Project ManagementThe associate manager will mostly do the monitoring, tracking and risk management. Associate manager will help the Manager in planning.
Associate manager supports in the day to day running of a specific project or sub project.
Co-ordination with cross functional team to deliver quality software releases on target.
Co-ordination with Product/ Program/Operations Teams to support software releases.
Product SupportEnsure customer notification and test process is followed for all planned and unplanned releases, outages.

Establish, maintain, collaborate and partner closely with program managers, dev leads, test leads,database leads, production support and other engineering teams as appropriate.

Perform on-going analysis of data, identify efficiencies and cost saving opportunities.
Ensure participation in requirements/design reviews.
Estimate resource requirements including level of efforts, hours and resources.
Perform statistical and benchmark testing as needed.
Follow established configuration management practices.
Provide subject matter expertise on projects.
Manage and improve System Testing processes.
Attend user groups/customer meetings as needed.
Drive triages with engineering, product mgmt and report test status with progress, risks and quality metrics.
Drive test automation strategy, planning and execution for apps.
ManagementApproximate # of Direct and Indirect Reports above 4.Responsible for day-to-day supervisory functions for product support analysts and engineers.
Manage customer escalations.
Provide instruction, guidance and coaching of technical resources to ensure work activities are on target.
Develop resource work plans at the task level for support activities.
Evaluate employee skills, training needs, knowledge and expertise. Administer performance assessments on an annual and quarterly basis.
Ensure Human Resources policies and procedures are adhered to.
Coach, mentor, and grow a strong Test Team that has deep application expertise across the teams.
Define, drive best quality processes, practices and improve overall quality.

• Mgr Technology will have following added responsibilities:Mentoring of team members.

Responsible of recruitment and Employee development.
Timely recognitions and rewards.
Run Quarterly performance reviews.
Annual performance appraisal.
Establish and improve engineering processes and practices to ensure timely high quality deliverables.
Responsible for auditable engineering deliveries.
Enable the team to adhere to defined process.
Review process adherence by team members continuously.
Planning, Monitoring, Tracking and Risk Management to ensure that project schedules are met with a high level of quality.
Associate manager supports in the day to day running of a specific project or sub project.
Co-ordination with Quality Assurance team to deliver quality software releases on target.
Co-ordination with Product/ Program/Operations Teams to support software releases.

Job Requirements:

Specific changes for associate managers:
Exposure to capturing Requirements interfacing with the Customers/ Product/ Program Managers; define delivery plan; define scope and project plan.
Experience in Project Management in small projects.
Exposure on working with teams in diverse geographic locations.
Experience in building small teams successfully.

Help managers to create detailed project plans with execution of assigned project activities in accordance with project methodologies and practices.

Help Manager in end-to-end project execution and compliance by customer and standards.
Resource management.

Identify Project risks and work with managers for mitigations.10+ years Software Engineering/QA experience, including 3+ years experience working in a telecom.

domain environment preferred in a lead role.
Strong telecommunications and wireless industry knowledge.
Formal software testing methodologies.
Integration and conformance testing.
Module and Functional testing.
Document inspections & reviews.
Strong troubleshooting and error analysis skills.
Strong understanding of GSM standards and testing methods preferred.
Good knowledge of Billing/Roaming/SMS/MMS technologies preferred.
Strong knowledge of Unix/Linux and Oracle – Mandatory.
Strong analytical, business logic and problem resolution skills.

Required Interpersonal SkillsExceptional demeanor, along with the innovative ability to communicate with both technical and non-technical clients.
Excellent analytical, multitasking, and communication skills (both verbal and written)/Detail orientation and familiar with analysis and troubleshooting techniques.
Good control and follow-up skills.
Proactive listening and interpersonal skills .Strong leadership and decision making skills.
The ability to excel in a team environment is essential under limited supervision.
Long range planning and organizational development.
Required Project, Resource Management Skills.
Strong prioritization skills in a fast paced, time sensitive environment.
Demonstrates accountability for resolution of issues.
Ability to lead small projects with guidance.
Project time reporting.
Help QA Manager in Estimate/Project risk analysis.
Identification of tasks and associated hours.
Ability to communicate status updates to QA Manager, project team and management.
Experience building teams - successfully.

Mgr Technology12+ years of Software Development Experience, Software Engineering/QA experience, including 2+ years experience working in a telecom domain environment preferred in a lead role.

Bachelors degree in Engineering in Computer Science/ Electronics or equivalent.
Experience in Java and J2EE .Good analytical and problem solving skills Good Knowledge of SDLC .Knowledge of RDBMS concepts.
Extensive Experience in Software design and architecture of Enterprise systems.
Experience/ Knowledge of Telecom domain highly preferred.
Experience working with Cross-functional teams – QA, Operations, Product and Program Managers.
Experience in capturing Requirements interfacing with the Customers/ Product/ Program Managers; define delivery plan; define scope and project plan.
Experience in Project Management.
Experience working with teams in diverse geographic locations.
Extensive Experience working in telecommunications and wireless industry knowledge.

Extensive Experience working with third party vendor tools ( monitoring, scalability, performance tuning).Extensive experience in software design processes and methods.

Extensive experience working with Microsoft Office applications.
Experience using a source code management tool.
System architecture experience.
Statistical and benchmark testing experience.

Extensive experience designing, developing, implementing and supporting applications on at least two of the following Operating Systems:
UNIX, Windows.
Strong analytical, business logic and problem resolution skills.
Strong oral and written communication skills.
Create detailed project plans with execution of assigned project activities in accordance with project methodologies and practices.
Manage end-to-end project execution and compliance by customer and standards.
Strong telecommunications and wireless industry knowledge.
Formal software testing methodologies.
Integration and conformance testing.
Module and Functional testing.
Document inspections & reviews.
Strong troubleshooting and error analysis skills.
Strong understanding of GSM standards and testing methods preferred.
Good knowledge of Billing/Roaming/SMS/MMS technologies preferred.
Strong knowledge of Unix/Linux and Oracle – Mandatory.
Strong analytical, business logic and problem resolution skills.
Required Interpersonal SkillsExceptional demeanor, along with the innovative ability to communicate with both technical and non-technical clients.
Excellent analytical, multitasking, and communication skills (both verbal and written).Detail orientation and familiar with analysis and troubleshooting techniques.
Good control and follow-up skills.
Proactive Listening.
Strong leadership, decision making, team building, and conflict resolution skills.
The ability to excel in a team environment is essential under limited supervision.
Long range planning and organizational development.
Provide guidance on technical and domain matters.
Plan and facilitate the growth of the individuals and hence the organization.
Required Project, Resource Management Skills.
Strong prioritization skills in a fast paced, time sensitive environment.
Demonstrates accountability for resolution of issues.
Ability to lead small projects with guidance.
Project time reporting and Identification of tasks and associated hours.
Estimate/Project risk analysis.
Ability to communicate status updates to project team and management.
Thorough knowledge and understanding of company HR and Procurement policies and procedures.
Extensive experience creating and administering Performance Evaluations and Performance Improvement Plans.
Resource allocation and management.-Why You Should Join UsJoin us as we write a new chapter, guided by world-class leadership.

Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business.

We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?Be sure to have them submit you as a referral prior to applying for this position.

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