MS Engineer

1 week ago

Ahmedabad, Gujarat, India NTT Full time
JOB DESCRIPTION

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.

Working at NTT

Monitors client infrastructure and solutions Identify problems and errors prior to or when they occur Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigate first line incidents assigned and identify the root cause of incidents and problems Fulfil approved requests following agreed procedures Provide telephonic or chat support to clients when required Execute approved maintenance activities including patching and configuration changes Follow the required handover procedures for shift changes to ensure service continuity Report and escalate incidents where necessary Ensure the efficient and comprehensive resolutions of incidents and requests Proactively identify opportunities for work optimisation Update existing knowledge articles or create new ones Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities. Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plans activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurised environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting Ability to adapt to changing circumstances Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey Academic Qualifications Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience) Advantageous certifications: Up to date and relevant ITIL certification (Foundation Level) Cisco Certified Network Associate - Routing and Switching (CCNA-R/S) Cisco Certified Network Associate - Wireless (CCNA-WL) Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W) Cisco Certified Network Associate - Security (CCNA-SEC) Check Point Certified Security Administrator (CCSA) Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI) VMware Certified Professional vSphere IP, WINS, DHCP, DNC, etc MS-Office, MS-Outlook, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery, Citrix Go-To-Assist MS-Active Directory MS-Windows Server MS-Windows XP Professional MS-Windows Terminal Server MS-Exchange Server MS-SQL Server MS-IIS Server Citrix Metaframe Switches and Routers SonicWall Firewalls and SSL VPN Security Appliances Cisco Firewalls and Routers Cisco Certified Network Associate - Data Center (CCNA-DC) MCSA+VCP, RHCE or equivalent Cisco Certified Network Associate - Video (CCNA-VID) Cisco Certified Network Associate - Voice (CCNA-V) Additional certifications Cisco Certified Network Professional - Routing and Switching (CCNP-R/S) Cisco Certified Network Professional - Wireless (CCNP-W) Cisco Certified Network Professional - Security Check Point Certified Security Expert (CCSE) Certified Partner SE - Security Cisco Certified Network Professional - Data Center (CCNP-DC) Blue Coat Certified Proxy SG Professional Cisco Certified Network Professional - Voice (CCNP-V) Any of the above certifications is a plus. The MS – Services Engineer (L1) is expected to gain certifications relevant to services supported. Certifications carry additional weight on candidate's qualification for the role.

Required Experience:

Entry level experience or completion of relevant intern program Entry level experience with troubleshooting and providing support required in network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation. Working knowledge of management agent, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup etc

Skills Summary

Incident Resolution, Infrastructure Deployment, IT Infrastructure Support, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'. Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • MS Engineer

    1 week ago

    Ahmedabad, Gujarat, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer

    3 weeks ago

    Ahmedabad, Gujarat, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer

    1 month ago

    Ahmedabad, Gujarat, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer

    1 week ago

    Ahmedabad, Gujarat, India NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • MS Engineer

    1 week ago

    Ahmedabad, Gujarat, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • MS Dynamics/CRM Developer

    1 week ago

    Ahmedabad, Gujarat, India iSparrow Services Pvt Ltd Full time

    Overview :The MS Dynamics 365 CRM Developer plays a pivotal role in designing, customizing, and implementing Dynamics 365 CRM solutions to meet the organization's needs. They collaborate with stakeholders to understand requirements, develop custom applications, and integrate CRM systems with existing platforms to optimize business processes.Key...

  • Structural Engineer

    1 week ago

    Ahmedabad, Gujarat, India Merizen Full time

    About UsMerizen is a forward-thinking engineering firm specializing in the structural design of port/maritime structures, coastal infrastructure, and various civil structures. We are seeking skilled and experienced professionals to join our team as Structural Engineers and Senior Structural Engineers at our Ahmedabad office.Key ResponsibilitiesCarry out...

  • Planning Engineer

    1 week ago

    Ahmedabad, Gujarat, India RC Project Consultancy (RCPC) Full time

    We are looking for Planning engineer with years experience for a leading construction company in Ahmedabad. Qual.: B.E Civil/ M.E Civil/Diploma Civil 1. Project Management: Proficiency in project planning, scheduling, budgeting, and monitoring2. Scheduling: Ability to use scheduling software (e.g., Primavera P6, Microsoft Project) to create and manage...

  • Senior Civil Engineer

    1 week ago

    Ahmedabad, Gujarat, India Vinod Construction Full time

    Job Openings for 5 Senior Civil Engineer Jobs with minimum 1 Year Experience in Kheda, Gujrat, Gujarat,Chhota Udaipur, Vadodara, Gujarat,Ahemdabad,Anand, Gujarat, having Educational qualification of : Diploma, B.Tech/B.E with Good knowledge in Autocad , Qty Calculation , Drawing Reading , BBS , Cement and Steel Register , Site planning and Execution ,...

  • MEP Engineer- Electrical

    1 week ago

    Ahmedabad, Gujarat, India Greenbulb Designs | MEPF Consultant Full time

    Company DescriptionGreenbulb Designs | MEPF Consultant is an MEPF Consulting firm based in Ahmedabad. We believe in creating efficient, sustainable, and greener environments for the future. Our designs for Mechanical, Electrical, Plumbing, and Fire-fighting services help clients build simple, safe, and systematic spaces. We serve both private and government...

  • Billing Engineer

    1 week ago

    Ahmedabad, Gujarat, India United HR Solutions Pvt. Ltd. Full time

    Roles & Responsibility: Prepare quantity sheet from onsite data & drawings Prepare bill of quantities (BOQ) & bills with item rates from tender Prepare & process subcontractor bills To take the measurement from the site engineer To get work done as per the protocol of the company To follow up on the accounts department for payment Review the quantities item...

  • Billing Engineer

    1 week ago

    Ahmedabad, Gujarat, India United HR Solutions Pvt. Ltd. Full time

    Roles & Responsibility:Prepare quantity sheet from onsite data & drawingsPrepare bill of quantities (BOQ) & bills with item rates from tenderPrepare & process subcontractor billsTo take the measurement from the site engineerTo get work done as per the protocol of the companyTo follow up on the accounts department for paymentReview the quantities item...

  • Sales Engineer

    1 week ago

    Ahmedabad, Gujarat, India Schindler Group Full time

    We Elevate... Your Responsibilities To facilitate solution and process work for field sales and to ensure a seamless customer experience with increased productivity. Estimation : Configuration of elevator/escalator solutions and price estimation for sales team. Optimisations and value engineering to ensure value proposition and increased probability...

  • Civil Engineer

    1 week ago

    Ahmedabad, Gujarat, India Twg India Full time

    The ideal candidate will be comfortable with creating an engineering plan for land development based on their calculations and any research conducted. They should have experience with AutoCAD and be able to utilize strong design skills in order to create visual aids. By utilizing strong organizational and communication skills, this candidate will also have...

  • Civil Engineer

    1 week ago

    Ahmedabad, Gujarat, India Twg India Full time

    The ideal candidate will be comfortable with creating an engineering plan for land development based on their calculations and any research conducted. They should have experience with AutoCAD and be able to utilize strong design skills in order to create visual aids. By utilizing strong organizational and communication skills, this candidate will also have...

  • Civil Engineer

    1 week ago

    Ahmedabad, Gujarat, India Twg India Full time

    The ideal candidate will be comfortable with creating an engineering plan for land development based on their calculations and any research conducted. They should have experience with AutoCAD and be able to utilize strong design skills in order to create visual aids. By utilizing strong organizational and communication skills, this candidate will also have...

  • Sales Engineer

    1 week ago

    Ahmedabad, Gujarat, India Schindler Full time

    ID: 74746 We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them....

  • MEPF Engineer

    1 week ago

    Ahmedabad, Gujarat, India United HR Solution Full time

    Job Description:Responsible with close co-ordination with in-house team, sub consultant and client.Review of the design document, drawings, BOQ, Specifications and bid document for the MEPF /MHS/ Utility services for building, infrastructure, ports, roads etc.Site visit / Client meeting visit as and when required.Follow-up for the approval of designated work...

  • Civil Engineer

    1 week ago

    Ahmedabad, Gujarat, India Relay Human Cloud India Full time

    Job Summary: Candidate must be harnessing their knowledge of design principles and drafting technology to prepare the full-scale, detailed drawings used in construction. Working closely with architects and engineers, architectural drafters also apply mathematical calculations and construction principles to check the accuracy of their drawings or those of...

  • Civil Site Engineer

    1 week ago

    Ahmedabad, Gujarat, India JAC Recruitment Full time

    Civil Site Engineer- Requirement Educational Qualification – Diploma/ BE/ B. Tech in Civil Engineering Experience – 3- 7 Year – Experience in Civil Construction (Industrial, Commercial, Institutional Projects), worked as a Civil Site Engineer. Age - Up to 30 Year Language Skill- English - Understand, Reading, Writing, Speaking. ...