Team: CRM Support

7 days ago


Pune, Maharashtra, India Crisil Full time

Department
MI&A

Position and Department Details

Role:
Executive (CRISIL Payroll)

Department:
Operations Hub, GIX

Team:
CRM Support & BD Operations

Job Role

  • Conduct dip stick analysis as part of quality management process
  • Maintaining the CRM databases, periodic cleanup.
  • Assist BD teams in raising mandates, performing quality check, and resolving routine operational queries
  • Manage client billings, subscriptions, and revenue accruals.
  • Manage internal stakeholders and ensure SLA and TAT are met and adhered
  • Manage operational activities allocated on daily basis
  • Work as a team to ensure business deliverables are met on time ensuring adherence to polices, SLA's and TAT's
  • Handle queries raised by internal and external stakeholders and provide timely solutions,
  • Manage vendor expense payouts, provisioning and handle information requirement for RFP's
Basic Qualification

  • Graduate/Postgraduate (preferably business/commerce background) with at least 5 years of experience in backoffice operations, CRM, Revenue and accrual management, Payout management, MIS/Dashboards,
  • Excellent working knowledge of advanced MS Excel, MS Word and MS PowerPoint, MS outlook.
  • Good communications skills and experience in handling senior stakeholders


Good to have
  • Salesforce knowledge and experience, Power BI, Python, Tableau, etc.
Expectations

  • The individual should be a quick learner, diligent and efficient in timely completion of tasks assigned
  • The individual should be able to think independently, logically, and critically assess the requirement and ensure troubleshooting and solutions
  • The individual should be able to multitask and handle multiple activities at a time
  • The individual should have attention to detail and should be solution oriented

Open Positions
1

Mandatory Skills
customer support operations, Excellent Communication Skills, Sales Support, Sales Operations, CRM Support, CRM Management,

Location
Pune, Maharashtra, India

Education Qualification
B.Com, MCom, MBA

Experience
2 to 5 Years
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