Problem Manager

1 week ago


Noida, Uttar Pradesh, India Ericsson Full time

Description

Join our Team

About this opportunity:

Seeking a talented and driven Problem Manager to join our team at Ericsson. The successful candidate will be responsible for reinforcing the quality and compliance of our Problem Management process. This versatile role encompasses three key areas: Reactive, Proactive, and Enhanced Problem Management, requiring a proactive approach towards problems and the drive to ensure a smooth and efficient network service operation.

What you will do:

Reactive: Aims to find and eliminate the root cause of known incidents. Activities required to diagnose the root-cause of incidents-and to determine the resolution to related problems to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented Proactive: Covers the activities aimed at identifying and resolving problems before incidents occur Enhanced: Mainly responsible for prediction, pre-identification of outages/alarms in a network based on correlations with the use of data analytical tools, Proactive problem analysis and implementation of corrective actions for all type of problems that cause or may cause an interruption to or reduction in the quality of that service. Responsible to indirectly contribute to the overall performance of the network services delivery. Typical Interfaces: MSCOO || MSCLT || Service Operations team || 2nd LA Managers || 3rd Party ||Customer

The skills you bring:

Degree or equivalent experience in Engineering preferably in electronics and communication or telecommunication or equivalent 7 to 10 years of experience in Telecommunications. Understanding of end-to-end solutions for 2G/3G/4G/5G network architecture across Core, Edge, RAN, Design, Planning and optimization. Understanding of Radio KPI for 2G/3G/LTE/NR, network optimization of physical parameters, maintaining network key performance indicator. Define, maintain, implement, and support analysis methods relevant to problem management, root cause analysis, trend analysis, etc Understanding of O-RAN architecture, Interfaces and disaggregation will be a plus. Provides technical support and knowledge transfer for LTE and 5G RAN solution to customer.



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