![HyreFox Consultants](https://media.trabajo.org/img/noimg.jpg)
Customer Support Full-Time
2 weeks ago
Roles and Responsibilities
• Respond to customer queries through calls & emails
• Manage escalations (attend call, research on issue, coordinate with multiple teams to derive resolution etc)
• Ensure timely and accurate service delivery
• Update SOPs/ knowledge documents at requisite intervals
• Assist with preparation of reports
• Assist with support on root cause analysis on dissatisfied customer feedback
Other Details
Keywords : Customer Support Industry : BPO/ITES-
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