Customer Support Full-Time

2 weeks ago


Gurgaon, Haryana, India HyreFox Consultants Full time

Roles and Responsibilities


• Respond to customer queries through calls & emails


• Manage escalations (attend call, research on issue, coordinate with multiple teams to derive resolution etc)


• Ensure timely and accurate service delivery


• Update SOPs/ knowledge documents at requisite intervals


• Assist with preparation of reports


• Assist with support on root cause analysis on dissatisfied customer feedback

Other Details

Keywords : Customer Support Industry : BPO/ITES

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