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Salesforce Developer Administrator
1 week ago
Job Title:
Salesforce Developer/Administrator
Reporting to:
Sales Operations Manager
The Salesforce Developer/Administrator is responsible for managing and optimising our
Salesforce platform to support efficient sales and marketing operations. In this role, you will
work closely with our cross functional teams to ensure the Salesforce platform aligns with
business processes and supports our growth objectives. This role requires a strong blend of
technical proficiency and communication skills to effectively manage our Salesforce
environment and continuously improve the user experience.
Your expertise will contribute to data accuracy, user support, training, troubleshooting, and
driving system enhancements.
Responsibilities:
Design & Business Requirements:
- Work with stakeholders from different departments and cross functional teams to
- Deliver appropriate needs analysis and design documentation (including user stories)
o "as a (role), I want to (action), so that I can (outcome)"
- Facilitate requirements acceptance and change approval processes in relation to the
- Business Process Mapping – create and maintain visual representations of business
- Maintain user and business documentation once release cycles are completed
Salesforce Configuration and Customisation:
- Use declarative functionality (clicks not code) to deliver solutions using the
- Understand and use programmatic development to deliver, test and deploy
- Ensure all users have the correct access to Salesforce and can perform their day-to-day tasks with minimal friction.
- Ensure data and process controls are in place across the instance, delivering data
- Utilise, maintain and configure advanced automation (Flow Builder) to streamline
- Configure and customize Salesforce in line with current Salesforce best practices,
when maintaining and customising the platform.
Data Management:
- Ensure data and process controls are in place across the instance, managing the
intervention.
- Conduct accurate data import and export operations (as required) while maintaining
- Collaborate with stakeholders to define and implement data governance policies and
- Maintain and manage a company wide data dictionary referencing all source and
User Support and Documentation:
- Troubleshoot issues, answer simple salesforce questions and route/escalate
- Create and maintain user documentation, training materials, and knowledge base
System Enhancements and Integration:
- Collaborate with cross-functional teams to identify opportunities for system
of Salesforce.
- Work closely with stakeholders to gather requirements, assess feasibility, and
- Coordinate with external partners and developers, if necessary, for system
DevOps:
- Management of committing changes to source control, opening pull requests,
- Setting up monitoring and continuously improving DevOps processes: CI/CD, test
- Oversee the company DevOps process end to end – including backups, delegating
- Running all final releases to production and rolling back or restoring if anything goes
- Reviewing development code coverage (for apex related changes) using automated
Native Reporting and Dashboards:
- Design and generate reports and dashboards in Salesforce to provide actionable
- Collaborate with business users to define reporting requirements and create
- Monitor report utilisation and provide recommendations for enhancements to meet
System Maintenance and Upgrades:
- Stay updated with Salesforce releases and new features, assessing their impact on
- Manage system maintenance tasks, including managing user licenses, overseeing
- Coordinate with Salesforce support and vendors for issue resolution, escalation, and
Requirements
Design & Business Requirements:
- Work with stakeholders from different departments and cross functional teams to
- Deliver appropriate needs analysis and design documentation (including user stories)
o "as a (role), I want to (action), so that I can (outcome)"
- Facilitate requirements acceptance and change approval processes in relation to the
- Business Process Mapping – create and maintain visual representations of business
- Maintain user and business documentation once release cycles are completed
Salesforce Configuration and Customisation:
- Use declarative functionality (clicks not code) to deliver solutions using the
- Understand and use programmatic development to deliver, test and deploy
- Ensure all users have the correct access to Salesforce and can perform their day-to-day tasks with minimal friction.
- Ensure data and process controls are in place across the instance, delivering data
- Utilise, maintain and configure advanced automation (Flow Builder) to streamline
- Configure and customize Salesforce in line with current Salesforce best practices,
when maintaining and customising the platform.
Data Management:
- Ensure data and process controls are in place across the instance, managing the
intervention.
- Conduct accurate data import and export operations (as required) while maintaining
- Collaborate with stakeholders to define and implement data governance policies and
- Maintain and manage a company wide data dictionary referencing all source and
User Support and Documentation:
- Troubleshoot issues, answer simple salesforce questions and route/escalate
- Create and maintain user documentation, training materials, and knowledge base
System Enhancements and Integration:
- Collaborate with cross-functional teams to identify opportunities for system
of Salesforce.
- Work closely with stakeholders to gather requirements, assess feasibility, and
- Coordinate with external partners and developers, if necessary, for system
DevOps:
- Management of committing changes to source control, opening pull requests,
- Setting up monitoring and continuously improving DevOps processes: CI/CD, test
- Oversee the company DevOps process end to end – including backups, delegating
- Running all final releases to production and rolling back or restoring if anything goes
- Reviewing development code coverage (for apex related changes) using automated
Native Reporting and Dashboards:
- Design and generate reports and dashboards in Salesforce to provide actionable
- Collaborate with business users to define reporting requirements and create
- Monitor report utilisation and provide recommendations for enhancements to meet
Requirements
Design & Business Requirements:
- Work with stakeholders from different departments and cross functional teams to
- Deliver appropriate needs analysis and design documentation (including user stories)
- Facilitate requirements acceptance and change approval processes in relation to the
- Business Process Mapping – create and maintain visual representations of business
- Maintain user and business documentation once release cycles are completed
Salesforce Configuration and Customisation:
- Use declarative functionality (clicks not code) to deliver solutions using the
- Understand and use programmatic development to deliver, test and deploy
- Ensure all users have the correct access to Salesforce and can perform their day-to- day tasks with minimal friction.
- Ensure data and process controls are in place across the instance, delivering data
- Utilise, maintain and configure advanced automation (Flow Builder) to streamline
- Configure and customize Salesforce in line with current Salesforce best practices,
Data Management:
- Ensure data and process controls are in place across the instance, managing the
- Conduct accurate data import and export operations (as required) while maintaining
- Collaborate with stakeholders to define and implement data governance policies and
- Maintain and manage a company wide data dictionary referencing all source and
User Support and Documentation:
- Troubleshoot issues, answer simple salesforce questions and route/escalate
- Create and maintain user documentation, training materials, and knowledge base
System Enhancements and Integration:
- Collaborate with cross-functional teams to identify opportunities for system
- Work closely with stakeholders to gather requirements, assess feasibility, and
- Coordinate with external partners and developers, if necessary, for system
DevOps:
- Management of committing changes to source control, opening pull requests,
- Setting up monitoring and continuously improving DevOps processes: CI/CD, test
- Oversee the company DevOps process end to end – including backups, delegating
- Running all final releases to production and rolling back or restoring if anything goes
- Reviewing development code coverage (for apex related changes) using automated
Native Reporting and Dashboards:
- Design and generate reports and dashboards in Salesforce to provide actionable
- Collaborate with business users to define reporting requirements and create
- Monitor report utilisation and provide recommendations for enhancements to meet
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