Help Desk Administrator

1 week ago


Bengaluru, Karnataka, India Hemmersbach GmbH & Co. KG Full time
Responsible for providing technical support and assistance

  • India
  • Bangalore
  • Young professionals
  • Fulltime

Your Benefits
**:

  • Buddy program
  • Health insurance
  • Internal career development
  • International environment
  • Job with purpose
  • Mobile working
  • Modern and centrally located office
    Your skills:
  • Basic understanding of Operating system, Networking, Server.
  • Experience in troubleshooting customer's computer for issues reported.
  • Problem solving skill and exposure on the same.
  • Basic ITIL knowledge on Incident and request.
  • 24 Years of experience in call taking and technical troubleshooting.(BPO, Technical support, US, UK calling experience.

Your Tasks:

  • Handle Incoming inquiries on phone and ticketing system.
  • Provide Remote Support / Desk side support.
  • Maintain / Resolve tickets within provided SLA.
  • Software installation and maintenance.
  • Work on High priority tickets and make sure to maintain SLA as well as update customers on the progress.
  • Identity and Access Management.
  • Troubleshoot to identify issues and escalate to respective department.
  • Maintain high level of customer satisfaction.
  • Flexible to work from office / home as well as rotational shift timings
  • Adapt to current standards and improve along as it progress.
  • List/Understand customer's need/ requirement and address it in given timeline.

Be part of us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.

That's why Hemmersbach is The Social Purpose IT Company.

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