Client Services Team Lead: Complaints

Exp- 4- 6 years Location – Bangalore Notice period – Immediate.Description:PMS and complaint handling, Medical Device Software domain Mandatory Skill Required "Knowledge in the area of Complaint handling and PMS for Medical products Knowledge of Software product development" Good to Have/Optional Skills "Trackwise tool ", CAPA Job Responsibilities...

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that's bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation,...

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that's bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation,...

Job Title: Complaint Handling InvestigatorComplaint Handling InvestigatorIn this role, you have the opportunity to make life betterPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But...

Responsibilities In Depth understanding of Service Desk operations. Good understanding of ITIL framework and processes.Focus on continuous service improvement, customer experience and Service DeliveryManages the day-to-day operations across multiple teams to ensure that the team is achieving the client and internal goals and objectiveEnsures that...

In this role, you will:- Manage and resolve customer queries, escalations, and complaints- Close faults and complaints within SLAs- Assist in resolving application-related technical issues- Respond to incidents and issues through various channels- Work within the Service Desk Voice Support team- Review, diagnose, and troubleshoot customer incidents- Manage...

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you...

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...

Dealing with complaints from Customers and distributors in a sensitive and confidential manner. Must have previously worked on complaints Taking phone calls and messages and transferring where appropriate. Management of the inquiries mailbox. Able to deal with complainants on the phone and keep calm and measured. Work closely with the team to resolve...

Client Specialist, SDU, IndiaI. Basic InformationJob Title: Client SpecialistReport to: AM - Service DeliveryDepartment: Service Delivery UnitLocation: Bangalore, IndiaII. Purpose of the PositionProcesses complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client...

Client Specialist, SDU, India I. Basic Information Job Title: Client Specialist Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team...

About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...

Job title: Team Lead TreasuresJob DescriptionBusiness Function:As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages,...

Job title: Team Lead TreasuresJob DescriptionBusiness Function:As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages,...

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Short Description Senior Lead Analyst Customer Relationship Management Job Id: 34580 Location: Gurgaon/ Bangalore Function: Sales, Marketing &...

We are excited to hire a Team Lead, Client Support, at Oracle Cerner. As Team Lead, Client Support, you will be responsible to direct the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance. You will monitor production support ticket queues. You will manage...

A RP Sanjiv Goenka Group company. Firstsourceis a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare,...

Description Years of Experience : Minimum of 3 – 5 years' experience as Process Lead or Team Leader in IT or ITSM industry. Experience in handling chat processes will be a plus Key Purpose: The Process Lead / Team Leader (Technical) for the Support Services must be a highly focused person who will ensure a top quality results-oriented and highly...