Product Owner, Mobile

1 week ago

Chennai, Tamil Nadu, India Standard Chartered Bank Full time

Role Responsibilities

As a Product Owner of the CCIB Mobile App, you will functionally report to the Chief Product Owner, Mobile and administratively to the Senior Product Owner, Cash and will drive the execution of the vision & strategy for the CCIB mobile app.

Strategy

Standard Chartered Bank has created a CCIB mobile app as part of the S2B omni-channel offering strategy to facilitate ease of accessing S2B on-the-go for our CCIB clients. The mobile app is live in 47 markets, and we will continue leveraging on it to build out the product offerings in our ecosystem to create value for our clients and our business, while positioning SCB as the most client-centric and innovative corporate and institutional bank.

Business

As a Product Owner of the CCIB Mobile App, you will functionally report to the Chief Product Owner, Mobile and administratively to the Senior Product Owner, Cash and will drive the execution of the vision & strategy for the CCIB mobile app.

Processes

Key Responsibilities

Support the vision, strategy, and roadmap for the CCIB mobile app and work alongside stakeholders to drive the execution and delivery of the product backlog. Develop new features and functionalities based on customer feedback and market trends to improve existing product offerings and/or to develop new ones. Manage, plan, and drive the CCIB mobile product backlog, from initial conceptualisation, design of prototypes, implementation, and testing, launch on app stores, to post go-live gathering of customer feedback to constantly reiterate and improve on the product offerings. Be able to communicate well with business analysts in translating business requirements, uses cases into user stories through JIRA / ADO / confluence. Engage with business and country stakeholders to lead and run prioritisation sessions of product features and country nuances through weekly/monthly LUW, Refinement forums sessions. Lead and manage the grooming sessions with Technology teams, evaluation solutions proposed by Tech team, vendors and ensure the best of class methodologies are deployed to achieve the business objectives. Work with stakeholders towards delivery of VCO targets/KPIs for Mobile app including penetration and adoption metrics. Conduct/manage user acceptance tests (UAT, PVT, pilot testing) to support commercialisation of the mobile app onto IOS/Android app stores. Ensure smooth rollout and adoption of the mobile app, manage pre and post implementation activities, conduct training and commercialization sessions with client service partners and coverage teams. Work closely with commercialization and support centre product teams to manage the mobile app artefacts, ensure that materials are up to date and relevant based on latest developments. Maintain close working relationship with Tech team (dev, support) to resolve defects/issues. Engage actively with the TB business, product, implementation & client management, legal, compliance, operations and sales teams to create awareness of the app features and encourage a participative attitude to elicit business and client participation and ensure overall success of the mobile app delivery.

People & Talent

He/She should have strong domain knowledge of mobile banking and the digital landscape. You will work with talented team members across CCIB Product Management, CCIB Technology, CCIB Technology, communications team, client service partners and coverage teams to drive the delivery. You will be required to push the boundaries by bringing in new ideas/solutions that will take the Banks' digital capabilities to our clients. Strong initiation, communication and collaboration skills are also key for success in this role.

Job Qualifications

Self-starter with initiative To be able to adopt a data-driven and risk-based approach with regards to product development 4+ years' experience in product management, mobile product management or similar role Possess relevant working experience (Scrum Product Owner and/ or Design Thinking, AGILE methodology certifications would be preferred) Familiar with digital and mobile development and trends with an eye for details and appreciation of design thinking / human centre design principles Proven track records in online/mobile banking product development with good understanding of the digital payment capabilities / ecosystems. Demonstrate strong analytical, problem solving, communication skills. Able to think out of the box. Proficient in presentation deck preparation (using Microsoft pptx and other visualisation tools) Team player and work well under pressure and with deadlines

Risk Management

As per Group's Values and Code of Conduct

Governance

As per Group's Values and Code of Conduct

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Support the S2B mobile team within Digital Platform team in DCDA (Digital Channel Data Analytics) to achieve the outcomes set out in the Bank's Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Technology (Interactive Channels, DCDA Tech, Delivery Teams, Solution Architect Teams, Security Technology Teams) Digital Platforms and Products, DCDA (Cash, Trade, FM, Digital Servicing, Client Onboarding, Common Platform Services, Data Analytics & Insights, Channel Performance & Measurement) Client Engagement, DCDA (Regional Teams, Digital Client engagement team, Digital Adoption & Growth team, Research and Insight team) Client Experience, DCDA (Design Operations, Design Product/Platforms) API & Open Banking Ecosystems, DCDA Project/Program Management Office, DCDA Transaction Banking (Cash, Trade, Financial Markets, Implementation Teams, Client Servicing)

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