Reservation Executive

7 days ago

Haridwar, Uttarakhand, India Moksha Hospitality Full time

Qualifications

  • Excellent communication and customer service skills
  • Ability to satisfy customers' needs and provide personalized experiences
  • Experience in reservations and sales
  • Attention to detail and ability to multitask
  • Good organizational & administrative skills
  • Proficiency in Microsoft Office and Google Suite
  • Experience in the hospitality industry and/or a Bachelor's degree in Hospitality or related field is a plus.

Job Reasonability:

  • Respond to customer inquiries and requests over the phone in a timely and professional manner.
  • Provide accurate and detailed information about the services, amenities, and room availability.
  • Process reservations and bookings made by customers over the phone in the Portal computer system, ensuring accuracy and completeness of all information.
  • Manage cancellations, modifications, and other changes to reservations over the phone, and update the system accordingly.
  • Communicate with customers to confirm their reservations and provide relevant information about their stay.
  • Resolve any issues or complaints raised by customers over the phone and ensure their satisfaction.
  • Keep accurate records of all bookings and transactions, including payments and refunds
  • Maintain knowledge of Property policies, rates, and promotions to provide accurate information to customers over the phone.
  • Collaborate with other departments, such as Villa manager, to ensure a smooth and efficient checkin and checkout process.

Job Types:
Full-time, Permanent

Salary:
₹15,000.00 per month

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Experience:

- total work: 1 year (preferred)

Work Location:
In person

Speak with the employer

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