Field Engineer

1 week ago


Delhi, Delhi, India Genetec Full time
The team:
The Field Engineer will provide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers. The Field Engineer is based in India and will report to the Customer Experience Team Lead.
What your day will look like:
Field Support
  • Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises
  • Provide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers
  • Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer
  • Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests

Technical Support
  • Use software tools to diagnose and solve complex issues and service outages
  • Conceptualize and articulate ideas clearly and concisely
  • Resolve problems in compliance with established processes
  • Ensure timely escalation of critical customer related issues through proper channels
  • Ensure timely resolution of customer issues
  • Collaborate with other Technical Support specialists and R&D engineers
  • Develop and maintain a strong relationship with new and existing customers
  • Develop and maintain an extensive working knowledge of Genetec's solutions
  • Contribute to the evolution of our software and Support processes
  • Participate in the elaboration of technical documentation and knowledge base article
  • Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool
About you:
  • Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
  • 3-5 years working experience in a related role
  • Strong analytical and troubleshooting skills in both hardware and software
  • Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities
  • Experience in customer service, technical support, and project management
  • Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
  • Strong team player while possessing the autonomy to manage his own workload
  • Experience in physical Security environment
  • CCNA qualification
  • Fluent and proficient in verbal and written communication in English
  • Any other languages will be considered a strong asset
  • Must possess a valid driver's license and passport
  • Capacity to travel up to 35% for field engineering assignments
Technical Requirements
  • Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
  • Excellent knowledge of networking principles and IP protocols
  • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
  • Experience working with a video security system over IP - CCTV system or Access control
  • Experience working with SQL databases
  • Clear understanding of TCP, IP and UDP protocol stack
  • Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
  • Understanding of server virtualization concepts

Technical Assets
  • Deployment and troubleshooting of security systems such as:
    • CCTV (IP cameras and encoders, video matrices, DVRs, etc.)
    • Access control systems (administration of software, reader, controller, wiring, etc.)
    • License plate recognition system and concepts
  • Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies
  • Microsoft SQL Service administration experience
  • MCSE, SQL Server, VMware, or similar technical professional certifications

  • Field Engineer

    1 week ago


    Delhi, Delhi, India Zero to One search Full time

    Job DescriptionOur client has developed and successfully deployed wireless charging systems globally, spanning across Europe, the USA, and the Middle East. This groundbreaking system allows electric vehicles to charge while in motion or parked, eliminating the need to interrupt vehicle usage for charging.As they embark on a phase of significant growth to...

  • Field Engineer

    1 week ago


    Delhi, Delhi, India Genetec Full time

    The team:The Field Engineer will provide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers. The Field Engineer is based in India and will report...


  • Delhi, Delhi, India Jurist Associates Full time

    Job Requirements Job Title: Field Sales EngineerCompany Name: Jurist AssociatesLocation: New Delhi, Delhi / AhmedabadSalary: lakhs Per annumEmployment Type: Full-timeJob Description:Are you a driven individual with a technical background looking for a challenging role in field sales? Join Jurist Associates as a Field Sales Engineer and be a part of our...

  • Field Sales Engineer

    4 weeks ago


    Delhi, Delhi, India Jurist Associates Full time

    Job Requirements Job Title: Field Sales EngineerCompany Name: Jurist AssociatesLocation: New Delhi, Delhi / AhmedabadSalary: lakhs Per annumEmployment Type: Full-timeJob Description:Are you a driven individual with a technical background looking for a challenging role in field sales? Join Jurist Associates as a Field Sales Engineer and be a part of our...


  • Delhi, Delhi, India Zentrum™ Full time

    Company Description Zentrum is a leading automation and security technology company based in New Delhi. We specialize in consulting, designing, installations, and turnkey solutions for a wide range of automation and security systems including CCTV Video Surveillance, Access Control Systems, Perimeter Protection & Intrusion Detection Systems, Fire Alarm...


  • Delhi, Delhi, India Zentrum™ Full time

    Company Description ZentrumTM is a leading automation and security technology company based in New Delhi. We specialize in consulting, designing, installations, and turnkey solutions for a wide range of automation and security systems including CCTV Video Surveillance, Access Control Systems, Perimeter Protection & Intrusion Detection Systems, Fire Alarm...


  • Delhi, Delhi, India OLEO Consulting Group Full time

    Job DescriptionIn the framework of a Photovoltaic plant construction project (125MW), we are currently looking for aField Environmental Engineer.Roles and Responsibilities:Implement and manage the overall environmental compliance efforts to maintain compliance with the plans, permits, regulations, etc. applicable to the project.Collect, analyze and manage...


  • Delhi, Delhi, India VA Professional Services Full time

    Company Description VA Professional Services is a company dedicated to cater services to MNC's to generate leads for high end Condition Monitoring products. This company will hire experienced Sales Professionals from the field of Conditional Monitoring to give best services to the OEM's. As a sister concern of VAMARA TECHWARE, a leading provider of Thermal...


  • Delhi, Delhi, India Allengers Medical Systems Limited Full time

    Candidate should have good hands-on Medical Equipment's. Installation and Breakdown calls.Candidate should have knowledge about PMS..Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.Promptly following up on service requests and providing customer feedback.Monitoring equipment and machinery...


  • Delhi, Delhi, India VA Professional Services Full time

    Company Description: VA Professional Services specializes in providing services to MNCs for generating leads for high-end Condition Monitoring products. The company hires experienced Sales Professionals in the field of Condition Monitoring to offer top-notch services to OEMs. VA Professional Services is a sister concern of VAMARA TECHWARE, a prominent...


  • Delhi, Delhi, India Micron Full time

    Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. JR53559 Field Application Engineer -...


  • Delhi, Delhi, India avua Full time

    Note: This is for one of our clients, not avua directlyResponsibilities:Install, configure, and troubleshoot company products at customer sites.Perform routine maintenance and repair of equipment to ensure optimal performance.Collaborate with customers to identify technical problems and develop effective solutions.Provide training and support to customers on...


  • Delhi, Delhi, India Elegrow Technology Full time

    Electrical Field Service EngineerJob descriptionhe key role of the"Engineer is to Carryout Site visits & Different Parameter Measurement activities of Different Site Across India & Outside of India."The Service / Testing Engineering Must Have Completed Electrical / Electronics / Energy Engineering.The Service / Testing Engineer is responsible for Carryout...

  • Field Sales Engineer

    3 months ago


    Delhi, Delhi, India Jurist Associates Full time

    Job Requirements Job Title: Field Sales EngineerCompany Name: Jurist AssociatesLocation: New Delhi, Delhi / AhmedabadSalary: lakhs Per annumEmployment Type: Full-timeJob Description:Are you a driven individual with a technical background looking for a challenging role in field sales? Join Jurist Associates as a Field Sales Engineer and be a part of our...


  • Delhi, Delhi, India Clean Air Engineering, Inc. Full time

    Job DescriptionFIELD SCIENTIST/ENGINEERThis position is responsible for working together in a team to conduct air measurement programs and primarily functions on field projects at heavy industrial sites. The work is mostly conducted according to predetermined methodologies and is performed in a manner that has safety as its highest priority while collecting...


  • Delhi, Delhi, India TRS Staffing Solutions Full time

    TRS is seeking a dedicated professional to join one of the premier EPC firms in India. This role is pivotal in maintaining the highest standards of quality across our client's cement plant project sites.Responsibilities:ConductField Quality Inspectionsin line with approved drawings, technical specifications, and as dictated by the stages of approved Field...


  • Delhi, Delhi, India Alfa Laval Full time

    Join us as Field Service Engineer to advance and learn alongside accomplished subject matter experts in the domainBe a part of our team that works to improve the whole customer experience. To be truly successful we have to look beyond just selling products and solutions. Customers want us to be a partner that works closely with them.The position / About the...


  • Delhi, Delhi, India Zero to One search Full time

    Job DescriptionOur client is a fast-growing, owner-managed company spearheading the transformation of traffic and mobility towards a greener future. With 110 employees across four locations, they operate as a global team.Join their motivated team in the Cologne area as a Field Service Engineer and help shape the sustainable futureYour tasks will...


  • Delhi, Delhi, India Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...

  • Field Engineer L2

    1 week ago


    Delhi, Delhi, India Excis Compliance ltd Full time

    Job DescriptionResponsibilities:Provide support for remote sites in and around the region.After hours on-call support for requested sites.Install, configure, and maintain complex hardware and software systems in the field.Develop and implement system maintenance procedures to ensure maximum uptime.Manage and monitor client networks and systems, including...