Information Security Manager
2 weeks ago
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.American Express has embarked on an exciting transformation driven by an energetic new team of an inclusive pool of candidates to give all an equal opportunity for growth.
Service Operations is responsible for providing reliable platforms for hundreds of critical applications and utilities within American ExpressPrimary focus is to provide technical expertise and tooling to ensure the highest level of reliability and availability for critical applications.
Able to provide consultation and strategic recommendations by quickly assessing and remediating complex availability issues. Responsible for driving automation, efficiencies to increase quality, availability, and auto-healing of complex processes.Information Security Manager – Technology Issues, Events and RemediationIt's more than protecting information, it's protecting people.
Operational risk management is a key component of our operating model as it upholds the trust and security that is central to our brand promise and is critically important to the company's ongoing growth and success.
The Technology Issues, Events and Remediation team has the responsibility for coordinating the issue management function across all American Express Technology functions.
The team provides end-to-end resolution and governance for all Operational Risk Events (ORE) and Corrective Action Plans (CAP) including strengthening the control environment while enabling growth and ensuring flawless customer experiences.
You won't just see the problem, you'll drive the solutionOn a daily you will be asked to:
Perform hands-on issue resolution management, guidance, and monitoring of various Capabilities to ensure ORE and CAP guidelines and landmarks are met timely and align with governance and compliance mandates.
Collaborate with key team members on operational risk processes for Technology, such as loss events and compliance issues and ownership of events.
Manage and facilitate ownership issues and concerns in risk and Bank forums.Facilitate and Lead Technology Ops Excellence risk and governance forumsSupport Technology partners to ensure that effective Issue resolution (via Loss Event and Corrective Action management) is implementedBuild and maintain excellent relationships across Technology and Business Unit Operational Excellence teamsWork closely with senior leaders and their representatives to ensure appropriate risk management, mitigation and/or eliminationEnsure deliverables satisfy objectives and the expectations of a variety of partners, including the CIO, CISO and other senior leaders within Technology and other areas.
Partner with key technology leads to implement process improvements and controls across Technology as related to OREs.Perform thematic root cause analysis and collaborate on recurring technology caused events to identify unmitigated risks and areas for control enhancements.
Lead process redesign efforts to ensure detailed and timely documentation and analysis of OREs and CAPS which includes the identification of relevant risks and implementation of mitigating controls.
Minimum Qualifications:
Bachelor's Degree in related field.5-7 years of risk management, controls analysis, and/or 10+ years issue management/remediation experience requiredExperience with the development and/or assessment of IT General ControlsDeep understanding of compliance, risk management and internal IT control frameworksOutstanding ability to engage, educate, influence, and collaborate across organizationsExperience in assessing technology risks and responding through development of controlsExperience working with audit, compliance, operational risk, regulatory, and/or control functionsSolid ability to synthesize large amounts of data into short key messages and identify and analyze related trendsConsistent record of adjusting quickly to shifting priorities, multiple demands, ambiguity and rapid changeStrong interpersonal and partnership skills / ability to develop relationships with peers in business unit and central operational risk management groupCyber security knowledgeProven ability to translate complex technical information into clear, accessible concepts for diverse audiences.
Strong MS Office skills (Excel, Power Point, Word).
Preferred Qualifications:
- CISA, CISM, or CRISC
Benefits include:
Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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