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Field Services Engineer

3 months ago

Delhi, Delhi, India Tricog Health Full time
Designation Field Service Engineer/Spoke CoordinatorLocation Shimoga, Karnataka.
Required Work exp 2+ yearsRoles and Responsibilities
  • Coordinate day-to-day activities to meet project objectives.
  • Installation of the Machines.
  • Educate and train customers on the use of machines, software, and applications.
  • Attending Break down Calls and Troubleshooting
  • First Time Resolution of the machines handled.
  • Build positive relationships with customers.
  • Collect, record, and maintain the right data to meet project objectives.
  • Closely working with the local client centers to achieve the desired goal.
  • Brainstorm with the internal team on ways to address gaps that may arise.
  • Support the operational aspects of product implementation and development. Skill Set (Technical and Soft skills)
  • Min 2 years experience in a healthcare institution.
  • Experience in Health Tech or Public health sectors is extremely advantageous.
  • Understanding the Healthcare market is a plus.
  • Strong MS Office Skills (PowerPoint, Word, Excel) and IT Literacy.
  • Resilient team player who is willing to adapt to the changing priorities of the business.
  • Excellent verbal and efficient written communication demonstrating confidence in a client-facing role.
Educational Qualification Minimum ITI or DiplomaRequeired Candidate Profile-
  • Ability to work productively with minimal supervision.
  • Good communication and customer service skills
  • Experience troubleshooting and responding to customer concerns.
  • Strong time management skills. Ability to adapt to changing circumstances.
  • Ethical and trustworthy.
  • Having a valid Driving License and a bike.
Languages English, Kannada(Must)

Job Types:
Full-time, Permanent