Assistant Manager/ Deputy Manager

7 days ago


Vadodara, Gujarat, India PGP Glass Pvt. Ltd. Full time
SummaryThe customer service manager is responsible overall rendering Extraordinary Service to our Customers Globally.

He / She would be responsible for working closely with Plants based in State of Gujarat at Kosamba and Jambusar and would be based in Vadodara.

He / she would also closely work with internal & external stakeholders to meet customer expectation, leverage company best practices, serving customers, overseeing the export shipping and documentation team, ensuring that customer orders are processed efficiently and accuratelyResponsibilitiesand effectively plan and manage manage logistics , and implement new strategies and other departments to integrate logistics with company export shipping and documentation team, including training, coaching, and performance customer orders are processed in a timely and accurate manner, according to the customer specifications and the export regulations of the destination approve all export documents, such as invoices, packing lists, certificates of origin, bills of lading, and export sales, production, logistics, customs, and carriers to ensure smooth and efficient export track the status of shipments and provide updates to customers and internal resolve any customer complaints or inquiries regarding export shipments and implement the procedures to improve the quality and efficiency of the export shipping and documentation process.compliance with all applicable regulations and maintain records of all export transactions.


QualificationsHe /She must be Engineering Graduate from recognized University and MBA – Supply Chain Management / business, logistics, international trade, or related 7-8 years of experience in similar export regulations and requirements, such as Incoterms, HS codes, customs cl6earance, and trade Microsoft Office, especially Excel, and ERP systems.communication, interpersonal, and customer service skills.attention to detail, organizational, and problem-solving work under pressure and meet English and at least one other language.


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