Audit & Quality Gurgaon

1 week ago


Gurgaon, Haryana, India indiagold Full time

Job Information:

Industry

Financial Services
City

Gurgaon
State/Province

Haryana
Country

India
Zip/Postal Code

122003

About us:

- indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.
  • Our use of deeptech is changing how asset backed loans have been done traditionally. Some examples of our innovation are lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto
- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
  • We are rapidly growing team passionate about solving massive challenges around financial wellbeing.
  • We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.
    Defining industry and role specific Quality Audit parameters for
  • Voice/Non-Voice/Field Teams.
-
Gathering feedback from the audit findings and share it with relevant stakeholders, in a structured manner focused for product and process improvement
-
Run through all communications/templates used for customer interaction, periodically, and suggest changes/improvements.
- ** Should be able to define Quality parameters for all verticals of

  • Service, Sales and Field teams.**
    Collaborate with stakeholders and create SOPs leaving no space for errors.
-
Really proficient of working on MS Power Point and Word.

Requirements:

  • Atlease 2 years of relevant Experience in Quality
  • Understand the Quality tools and able to use them
  • Graduate

Benefits:

  • Best place to work
  • Competitive salary
  • Full Medical and Accident Insurance
  • Company Paid Vaccination of Employee and Family
  • Onroll Employee not on agency payroll
  • Employee Referral Bonus
  • Ontime Salary and Incentive
  • Job Stability 0 Employees Laid Off due to Covid


Different Businesses
  • Locker, Loan, Digital Gold
  • Tremendous Growth Opportunity


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