Night Auditor

1 week ago

Jaipur, Rajasthan, India Blue Beds Full time

Job Summary
Young energetic people that have the drive to deliver outstanding customer experience.**
Key responsibilities:
  • Take ownership of the property with supervising housekeeping
  • quality check, administration, Staff and guest interaction.
  • Know your guests by name & Create a friendly and homely environment for them.
  • Know your city, its cafés, bars, and restaurants, its art, its music
  • Give personalized recommendations to each guest to ensure a unique experience.
  • OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF
  • Handle escalated complaints
  • Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.
  • Build custom itineraries for guests as well as help them with relevant tickets, transport & Tour reservations.
  • Social Media management and posting activities and pictures of guests and their feedback.
  • You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.
  • Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback.

Qualifications and Skills

Required Experience, Skills and Qualifications
*To be successful in the role, you need: - Passion for hospitality and the youth travel market

  • Fluency in English writing & speaking
  • Flexible in regards to timing.
  • Yearning to deliver outstanding customer experience.
  • Extrovert personality
  • Responsible and should take initiative
  • Willing to work the Night Shift

Job Types:
Full-time, Regular / Permanent

Salary:
Up to ₹18,000.00 per month

Schedule:

  • Night shift
  • Rotational shift

Application Question(s):

  • What is your expected salary (Per month) ?
  • What was your last salary? (Per month)
  • Do you know how to use PMS (Property Management software)?
  • Are you comfortable with the graveyard shift?

Education:

  • Bachelor's (required)

Experience:

Microsoft Office: 1 year (preferred)
- total work: 2 years (preferred)

Language:

  • English (required)

Speak with the employer

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