Product Manager-2
1 week ago
About Nivoda
Nivoda's B2B diamond and gemstones marketplace allows jewellery retailers to save time and money whilst gaining access to a global diamond supply at the best prices, with zero inventory risk.
Over the course of the last six years, Nivoda has evolved into a global platform recognised for its innovation, customer service and ability to deliver a seamless, reliable and efficient experience.
We offer:
- Dynamic working environment in an extremely fastgrowing company
3. Work in a pleasant environment with very little hierarchy
4. Intellectually challenging, play a massive role in Nivoda's success and scalability
- Flexible working hours
About the Role
This role is part of the Customer Experience team focused on our Saas offerings which are:
- Nivoda Showroom
- A Saas tool that enables our Brick and Mortar customers to move to a virtual inventory model
- Feeds
- A Saas offering for our customers who have their own websites that enables them to sync Nivoda stock directly on their website
- Shopify Plugin
- Enabling our customers to set up their shopify apps and link their app to Nivoda inventoryWhat will your work look like?
- Customer Research (20%)
- Identifying the Saas tools we can build to enable our customers to grow their business
Data (20%) Track customer usage of our Saas tools to keep improving them
Set up the right events to track user journeys
Product Development (20%) Using research and data to identify pain points and improvement areas for our Saas tools
Work crossfunctionally with business, design, marketing, research, engineering and data to come up with solutions to solve customer pain points
Growth and Adoption (20%) Work closely with data, marketing, account managers and sales to increase the adoption and usage of our Saas tools
Product Strategy (10%) Defining the overall long term vision and strategy for Saas in a way that aligns with the company goals
Requirements:
- Clear and effective written and oral communication skills with the ability to interact and influence stakeholders
- Experience with data querying languages like SQL (Others would be a plus)
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