Csm - Fashion Industry

1 week ago


Gurgaon, Haryana, India Flixstock Full time

This role requires a keen understanding of the fashion industry, market trends, and exceptional interpersonal skills to effectively interact with clients.


Roles & Responsibilities:

  • Customer Success Strategy: Develop and execute a comprehensive customer success strategy that aligns with the company's business objectives and customer needs.
  • Customer Relationship Management: Oversee key customer relationships and act as a strategic advisor to clients, ensuring their success and growth with our solutions.
  • Customer Advocacy: Champion customer needs and feedback within the organization, advocating for improvements and delivering exceptional customer experiences.
  • Data Analysis and Metrics: Monitor and analyze customer success metrics and key performance indicators to measure the effectiveness of customer success initiatives and identify areas for improvement.
  • Crossfunctional Collaboration: Collaborate with sales, marketing, product, and support teams to ensure a seamless and cohesive customer experience.
  • Renewals and Expansion: Drive customer retention and expansion opportunities by identifying upsell and crosssell opportunities and facilitating contract renewals.
  • Customer Success Programs: Develop and implement customer success programs, including training, webinars, and customer engagement initiatives.
  • Customer Feedback Loop: Establish a strong feedback loop with customers to gather insights, measure customer satisfaction, and drive continuous improvement.

Requirements:

  • 2+ years of experience in fashion merchandising.
  • Proven track record of driving customer success, retention, and revenue growth in a B2B SaaS environment.
  • Strong leadership and team management skills, with a focus on mentorship and talent development.
  • Exceptional communication and interpersonal skills to effectively engage with customers and internal stakeholders.
  • Strategic thinking and problemsolving abilities to address customer needs and challenges.
  • Customercentric approach with a passion for delivering exceptional customer experiences.
  • Ability to thrive in a fastpaced and dynamic environment, adapting to changing priorities and business requirements.

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