Senior Business Analyst-Tech Lead
1 week ago
Pune
Experience :5 12Years
MustHave: USHealthcare EMR / EHR applicationexperience
JD :5Years Experience in Healthcare IT Support with Net Health Therapyexperience.5 years Net Health Therapyimplementation and maintenance experience2years Ready Set application support experiencerequired.2 years experience with supportsoftware (ServiceNow or similiar)1yearminimum experience working with HL7interfacesAbility to communicate effectivelywith vendors.
Ambulatory workflow knowledgerequired.
Maintain a high degree of businessknowledge in the supported business areas and applications withdeep understanding of operational processes andrequirements.
Provideapplication/infrastructure support and respond to requests andinquiries from users within the predetermined timeframe of theapplicable service levels.
Identify solutionsto work around open issues/problems that are under investigation orpending resolution.
Document and track casehistories issues and actionable stepstaken.
Communicate issues and opportunitiesto the support team leadership.
Troubleshootand resolve requests and testfixes.
healthcare,businessknowledge,infrastructure,it,implementationexperience
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