Manager - Technical Writing

1 week ago

Chennai, Tamil Nadu, India Freshworks Full time
Job Description

Responsibilities:

As a Manager- technical writing team working for our Developer Platform team, a day at your job entails,

  • Team Leadership: Lead and manage a team of technical writers, providing guidance, support, and mentorship to ensure the team meets its goals and objectives.
  • Content Development: Oversee the creation of technical documentation, including user manuals, technical specifications, release notes, API documentation, and other technical materials.
  • Quality Assurance: Ensure all technical documentation meets high standards of quality, accuracy, clarity, and consistency.
  • Process Improvement: Continuously improve documentation processes and workflows to increase efficiency and effectiveness.
  • Collaboration: Work closely with cross-functional teams, including product management, engineering, marketing, and customer support, to gather information and ensure documentation meets the needs of various stakeholders.
  • Training: Provide training and guidance to other teams on best practices for writing and maintaining technical documentation.
  • Tools and Technologies: Evaluate and implement tools and technologies to support the documentation process, such as content management systems, version control systems, and authoring tools.
  • Documentation Strategy: Develop and execute a documentation strategy that aligns with the company's overall goals and objectives.

Additional qualities:

● Working independently and generating accurate content with optimal guidance from

engineering teams.

● Adhering to established writing standards and documentation processes and ensuring

timely delivery of quality content.

● Proactively seeking feedback from developers and senior writers and incorporating the same into content.

● Interacting with engineering teams to work on REST APIs and supporting documentation.

● Collaborating positively with peers to study, discuss, and retrospect written content from the perspective of bettering it.

● Closely working with our Developer Relations team and Go-to-Market team and helping them with developer-facing content published through blog posts and tutorials.

● Updating legacy content to align it to the new documentation standards.

Requirements

●Advanced English user - C1 level of the CEFR standard. Strong receptive (listening and reading) and productive (writing and speaking) communication skills are requirements for this role.

● Previous experience in generating content for product documentation.

● Proven experience in working with a team, in a fast-paced development environment.

Providing appropriate references is an added advantage.

● Proven experience in working with strong engineering concepts. Holding an engineering or any equivalent technical qualification is an added advantage.

● Independent, self-motivated, and organised.

● Familiarity with HTML, CSS, Static Site Generators.

● Familiarity with REST APIs.

● Familiarity with Continuous Deployment and Git.

● Ability to learn and adopt new technologies without getting demotivated or rattled by uncertainties or failures. Our engineering team is always glad to help with the learning.

● Ability to work with the extended team with a positive, cheerful, open, and transparent attitude.

Qualifications

Qualifications:

  • Bachelor's degree in English, Technical Writing, Computer Science, or a related field. Master's degree preferred.
  • Minimum of 10 years of experience in technical writing, with at least 3 years in a leadership or management role.
  • Strong writing and editing skills, with the ability to explain complex technical concepts clearly and concisely.
  • Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Experience with documentation tools and technologies, such as MadCap Flare, Adobe FrameMaker, Markdown, and version control systems (e.g., Git).
  • Knowledge of software development methodologies (e.g., Agile, Scrum) and experience working in a software development environment.
  • Familiarity with industry standards and best practices for technical documentation, such as the Microsoft Manual of Style and the Chicago Manual of Style.
  • Strong attention to detail and the ability to manage multiple projects simultaneously.
Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

  • Manager - Technical Writing

    1 week ago

    Chennai, Tamil Nadu, India Freshworks Full time

    Company DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13...

  • Content Writing

    1 week ago

    Chennai, Tamil Nadu, India Faucone Business Private Limited Full time

    Creativity and the ability to develop original content that provokes engagement Handson experience with Content Management Systems is a plus(e.g. WordPress) Excellent written and verbal communication skills. Ability to do internetbased research related to a given technical topic Basic understanding of SEO concepts Interview industry professionals, team...

  • Content Writing Intern

    1 week ago

    Chennai, Tamil Nadu, India Mokiba Creative Studios Private Limited Full time

    About the jobResponsibilities Outstanding writing skills, communication skills, and grammatical ability. Create new content to assist marketing campaigns. Work closely with marketing team members. Optimize content using SEO best practices. An ability to pay attention to detail. Must be researchoriented. Experience in writing blogs, articles, descriptions,...

  • Technical Manager

    1 week ago

    Chennai, Tamil Nadu, India Mazenet solution Full time

    Job title: Technical Manager- Golang Location: Chennai Mode: On-site Experience: Years Industries: Banking, IT Products Responsibilities Develop, Test and maintain high-quality software solutions Write clean, maintainable and efficient code Participate in code reviews to maintain code quality and ensure nest practices Mandatory Skills Golang: Minimum 2 years...

  • Technical Documentation Manager

    1 week ago

    Chennai, Tamil Nadu, India CloudSense Full time

    About CloudSense Since its founding in 2009, CloudSense has performed over 100 successful implementations in the last decade, and provides support for businesses in over 30 countries across 4 continents. Ambitious telecommunications, media and services enterprises rely on CloudSense to help them thrive in a digital-first economy, by transforming sales...

  • Technical Manager

    1 week ago

    Chennai, Tamil Nadu, India Mazenet solution Full time

    Job title: Technical Manager- Golang Location: Chennai Mode: On-site Experience: Years Industries: Banking, IT Products ResponsibilitiesDevelop, Test and maintain high-quality software solutionsWrite clean, maintainable and efficient codeParticipate in code reviews to maintain code quality and ensure nest practices Mandatory SkillsGolang: Minimum 2 years of...

  • Scientific Research Writing

    1 week ago

    Chennai, Tamil Nadu, India Aristocrat Full time

    Title: Scientific Research WritingCompany: AristocratResearchLocation: ChennaiTraining Period: 15 days (Unpaid) directCompensation: Competitive salary with performance-based incentivesContact: Send CV to and .About Us:AristocratResearch is a leading consulting and publication company specializing in research, technology, media, and publication services. We...

  • Contant Writing

    1 week ago

    Chennai, Tamil Nadu, India Vingsfire Full time

    Content Writer Job DescriptionWe are looking to hire a dedicated content writer to create content for blogs, articles,product descriptions, social media, and the company website. To be successful as acontent writer, you should keep abreast of the latest SEO techniques. Ultimately, atop-performing Content Writer should be able to contribute to the development...

  • Content Writing Intern

    1 week ago

    Chennai, Tamil Nadu, India Lead Integrated Business services Pvt Ltd Full time

    The job of a content writer is to create print and digital content for companies that provides information or showcases the products or services they offer. To develop content that accurately reflects company ideals, content writers often research the material they need to write each article or product description.A content writer is an entry-level job role....

  • Technical Writer

    1 week ago

    Chennai, Tamil Nadu, India 3110 K-T India Full time

    Description Responsible for developing technical/User documentation for customers and service engineers. Creates, develops, plans, writes, and edits User's Manual, Upgrade Procedure, Service Procedures, Site Prep, and Safety Manuals. Conducts interviews with various users and technical/engineering/product staff to gather data for documentation. Interfaces...

  • Technical Manager

    1 week ago

    Chennai, Tamil Nadu, India CaptiveAide Advisory Pvt Ltd Full time

    Responsibilities : Develop, Test and maintain high-quality software solutions Write clean, maintainable and efficient code Participate in code reviews to maintain code quality and ensure nest practices Mandatory Skills : Golang : Minimum 2 years of hands-on experience in Golang development API : Proficiency in developing APIs with experience in REST or RPC...

  • Technical Writer

    1 week ago

    Chennai, Tamil Nadu, India Yo HR Consultancy Full time

    Role : TECH WRITER Experience : 2-5 years Location : have : Experience in product documentation (HW service procedures) Experience in both software and hardware technical writing Oxygen XML documentation : Responsible for developing technical/User documentation and service procedures for customers and service engineers. Creates, develops, plans, writes,...

  • Technical Writer

    1 week ago

    Chennai, Tamil Nadu, India Nnyra GLOBAL Full time

    Our client is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. 24 years of prior experience with product documentation (HW service procedures) with a multinational company Software & Hardware technical writing Strong skills/proficiency...

  • Technical Manager

    1 week ago

    Chennai, Tamil Nadu, India Netxd Software India Private Limited Full time

    Responsibilities Develop, Test and maintain high-quality software solutions Write clean, maintainable and efficient code Participate in code reviews to maintain code quality and ensure nest practices Mandatory Skills Golang: Minimum 2 years of hands-on experience in Golang development API: Proficiency in developing APIs with experience in REST or RPC or...

  • Technical Writer

    1 week ago

    Chennai, Tamil Nadu, India ePropelled Full time

    Job Title: Technical WriterCompany Overview:Our company is a leading provider of innovative electric propulsion systems and related components for unmanned aerial vehicles (UAVs) and drones. We specialise in developing compact, lightweight, and energy-efficient solutions that power drones across various industries, from military applications to commercial...

  • Technical Project Manager

    1 week ago

    Chennai, Tamil Nadu, India Movate Full time

    Technical Project Manager We are seeking a Technical Project Manager to guide Automation PMO team and help them to grow. You will be working alongside Automation PMO team and cross-functional team managers to deftly identify dependencies and risks, resolve blockers, communicate status to all levels of the business and champion company's project management...

  • Technical Writer

    1 week ago

    Chennai, Tamil Nadu, India Revature Consulting Services Private Limited Full time

    Description : Roles and Responsibilities: Develop comprehensive documentation that meets organizational standards Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content Independently gather information from subject matter experts to plan, develop, organize, and write...

  • technical writer

    4 weeks ago

    Chennai, Tamil Nadu, India Encircle Innovations Pvt Ltd Full time

    JOB SUMMARY:Develop comprehensive documentation that meets organizational standards.Gain deep understanding of the product and services, and translate complex information into simple, polished, engaging content.Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications.Evaluate current...

  • technical writer

    3 months ago

    Chennai, Tamil Nadu, India Encircle Innovations Pvt Ltd Full time

    JOB SUMMARY:Develop comprehensive documentation that meets organizational standards.Gain deep understanding of the product and services, and translate complex information into simple, polished, engaging content.Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications.Evaluate current...

  • Technical Writer

    1 week ago

    Chennai, Tamil Nadu, India Trimble Full time

    Position: Technical Writer - P3 Reporting to: Technical Documentation Team Lead Business Sector: CTCT Issued: March 2024 Trimble Inc. Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable...