Intern
2 weeks ago
Positions:
Intern - Operations, Intern - Customer Support (Outbound)
Location:
Hyderabad
Reporting to:
Manager - Operations, Manager - Customer Support
Salary range:15K per month
Internship duration:3 months
Full-time conversion:Based on performance, you will be given a full-time opportunity at the end of the internship.
After Conversion:2.5 LPA
Weekly Off:
There will be one day off per week during the Intern phase. Two days off per week upon full-time conversion.
Eligibility Criteria for both positions:
- Qualification: Any Graduate
- No of Openings: 10
Responsibilities for Intern - Customer Support role:
- Identify the needs of customers, resolve issues, and provide solutions
- Generate revenue by understanding the needs of customers
- Upsell other products wherever possible
- Ability to analyze the situation at hand and make a business decision to ensure that the customer experience is not impacted
Responsibilities for Intern - Operations role:
- Responsible for handling operations related to the backend by coordinating with clients & In
- Responsible for End to end backend support to Operations inquiries, Appointment Confirmations, followups with Clients, SOD & EOD Report preparation, escalations and executions
- Working closely with Clients, Corporate Customers, and internal stakeholders for Appointment confirmations, and reports ensuring timely action of completing tasks at hand
- Coordinate with Insurer on Inclusions/exclusions, and rejection/approval of OPD Insurance claims
- Effective communication in handling customer queries and query resolution with the customers
Key success metrics:
- Number of calls dialed per day, Call Quality
- Crossselling, Conversion rate
- Shift adherence
- FCR, Best customer experience & CSAT
- 100% Accuracy
- Product and process enhancements
- Query handling, Confirmation, Reports, Escalation handling TAT
Must skills:
- Good communication skills in English and multitasking ability
- Sound confident, energetic and have patience all through the day
- Friendly, calm under pressure, and effective communication with customers
- Ability to probe and comprehend the issue or situations
- Flexible to changes and adapt to new methods as per requirement
- Excellent attention to detail with good typing speed
- Good Excel and presentation skills
- Someone who is good at selling and can be selfmotivated, take initiative, flexible to accommodate new methods, and responsibilities as and when the role demands
- Decisionmaking and prioritization
- Strong problemsolving, critical thinking, and analytical reasoning abilities
- Build and develop relationships with internal & external, so that faster resolution can be provided to the customer
Career opportunities:
- Play a key role in a successful highgrowth startup
- Be at the forefront of newage health tech
- Enjoy attractive compensation, incentives, health, and fitnesssponsored benefits
About ekincare:
ekincare's patented technology and a pan-India network of over 10,000+ cashless healthcare service providers make it one of India's leading integrated OPD benefits platforms.
ekincare is trusted by 500 corporates including Fortune 500 companies such as KPMG, HSBC, BNY Mellon, and Target, to design and deploy unified OPD benefits including health checkups, doctor consultations, pharmacy, emergency ambulance services, mental health support, access to gyms and fitness centers, vaccinations, insurance top-ups and more across their 2M+ employees and families in the new normal.
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