Housekeeping Supervisor

1 week ago


Mumbai, Maharashtra, India Radisson Mumbai Andheri MIDC-Rooms Full time

CONSTITUENTS

  • Guests
  • Employees

INDICATORS OF SUCCESS

  • Achievement of customer satisfaction and loyalty goals
  • Cleanliness of rooms
  • Number and type of rooms cleaned each day

AREAS OF RESPONSIBILITY
Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.

  • Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily
  • Supervises the completion of short notice requests for rooms
  • Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed
  • Inspects all checkout/stay over rooms for adherence of Brand's standards
  • Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
  • Prioritises special cleaning requests (VIP rooms, checkin)
  • Ensures security of keys and pagers
  • Ensure Room Attendants use the right technique when lifting, bending and using chemicals.
Checks floor linen closets daily for cleanliness, adequate supplies and linen.

  • Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day
  • Assures proper handling of lost and found articles
  • Ensures safety by assuring that all linen chutes are kept locked at all times
Provides employees with the information needed to perform their job effectively.

  • Orients employees to the department and hotel and provides onthejob training on job responsibilities
  • Prioritises and assigns work
  • Provides feedback to the employee and Department Manager on the employee's performance of job responsibilities
Ensures that linen closets are maintained as appropriate

  • Verifies that trolleys are stored properly, and closets are locked
  • Assists in inventories as requested
Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to Hotel policies and procedures

  • Attends work on time as scheduled
  • Follows safety and security rules and procedures
  • Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
  • Maintains a favourable working relationship with all other hotel employees to foster and promote a cooperative and harmonious working environment.
  • At all times projects a favourable image of the Hotel to the public.

REQUIREMENTS

  • Minimum one year in a supervisory housekeeping position preferred
  • High school diploma preferred
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  • Ability to speak and read in English and (input required language)
  • Able to work a variable schedule

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