technical specialist
2 weeks ago
- Looking for a PEGA Production Support Engineer with Certified CSSA and a minimum of 8 years of PEGA experience.
- Must have strong hands-on experience in PEGA technology to handle BAU user incidents and work with interfacing applications.
- Responsible for providing application support as per standard guidelines and agreed SLAs.
- Debug and troubleshoot production issues by analyzing code and replicating problems in lower environments.
- Participate in high-priority incident triage calls, collaborating with other support teams to resolve issues efficiently.
- Monitor performance trends, system stability, and proactively take preventive actions to ensure smooth operations.
- Experience in integrations like Email Listener, SOAP, REST, API's, and good knowledge of Case Management.
- Involved in at least 2 project implementations and capable of analyzing production environment performance to suggest improvements.
- Proficiency in Agile methodology, strong debugging skills, and familiarity with system administration tools.
- Knowledge of Pega implementation methodology.
- PEGA - CASE MANAGEMENTLocation: Hyderabad
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