Associate
1 week ago
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
This position, reporting to the Billing adjustments Associate Manager is responsible for creating Credit and Debit Memos to accommodate corrections due to erroneous Billing. RM billing adjustments team process invoice adjustments (debits / credits / Re-bills ) relating to any orders / transaction lines that is incorrectly billed to the customer, Other duties include research, verification and interaction with internal cross functional Team's to fix the issues and provide complete customer satisfaction to internal and external customers with excellent customer service to uphold division policies and procedures The position is challenging - it requires multitasking abilities, being flexible to change. Sound reading comprehension of emails, strong system skills, reliability, excellent keyboarding skills and interpersonal ability with good oral and written communication.Key Areas of Responsibility
Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned centralized processes. Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information. Work to enforce the company's standardization objectives while ensuring that there is no revenue impact to the business. Assist with post-conversion cleanup, analysis, auditing and remediation projects as required Comparing prices & products/ services listings billed on invoices and performing invoice adjustments in SKP. Research customer billing issues and contribute to timely resolution of the same. Preparing invoices as per work execution (onsite/offsite) on daily/weekly / Monthly basis & in a timely manner with high quality levels. Assist CDE's, BDE's, internal stake holders understand the billing history, adjustments processed due to various reasons like quantity & price corrections, service not performed, etcSkills Required
Provide excellent Customer Service to internal and external customers Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other system experience is a plus) Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards. Must exhibit a positive approach and the ability to work efficiently as an individual contributor. Ability to manage / work well with the team and efficiently distribute expertise Industry and/or company knowledgeQualification Required
B.Com/MBA graduate with 2 to 5 year's relevant experience in O2C Billing & Invoicing Category: Customer Support-
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