34 - M365 Administrator - English

1 week ago


Delhi, Delhi, India Upwork Full time

Company Description

Job Description Responsibilities**:

  • Take new cases and follow up on all active cases
  • Case documentation
  • Ensure escalated cases are getting traction
  • Check mailbox to ensure that:
  • Previous cases are not reopen/ reopen if needed
  • Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
  • Attend workshops and Q&A sessions if needed
  • Participate in Pilots
  • Update all trackers requested by the Team Leads

Qualifications Requirements**:

  • Must be highly innovative, solutionoriented and can follow through with the customers until their concerns are resolved.
  • Experience on Exchange Online
  • Experience on SharePoint Online
  • Managing and troubleshooting Skype for Business Online, Teams and OneDrive
  • Experience with DirectSyn (AD Connect) setup and configuration
  • Experience with DNS and how to set up
  • Knowledge on ADFS
  • Basic knowledge on PowerShell(basic commands/scripting)
  • Ability to deploy apps on to Microsoft 365 environment
  • Ability to build competency in the team to deliver customer requirements
  • A high level of English fluency and professionalism

Device Specifications:

  • Computer that is not joined to another company's domain, neither managed by any remote management inventory systems or tools
  • Windows 10 Pro (latest updates installed)
  • Minimum of 8 GB Ram (16 is recommended)
  • Core i3 processor (i5 is recommended)
  • Minimum of 256GB Hard disk (256 SSD is recommended)
  • LAN (local access network) required
  • For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
  • A minimum of 10 Mbps Internet connection with equal download & upload speed (20 Mbps is recommended)
  • No 3rdparty antivirus software installed
  • Microphone/headset with background noise canceling (not a phone headset)
  • Webcam, preferably compatible with Windows Hello Technology

Additional Information

  • All your information will be kept confidential according to EEO guidelines.

Why Choose Us?

  • We value diligence and teamwork
  • Be a part of innovation and customer satisfaction to various large organizations

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