Senior Technical Analyst

2 weeks ago

Bengaluru, Karnataka, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and raised issues.

An opportunity exists for an experienced engineer in our global EBS organization to help provide support on CRM products for Oracle's eBusiness Suite

In-depth experience in using or developing Oracle's EBS products Deep technical skills in PL/SQL,Forms, Java and Jsp. Proven track record of complex problem solving Comfortable working under stress Self motivated with good communication skills, excellent verbal and written skills in English is a must Willing to work weekends occasionally Willing to work in shifts if needed Should be Customer Focused Should be Well organized Should be Great teammate

Career Level - IC3

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and valuable Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

An opportunity exists for an experienced engineer in our global EBS organization to help provide support on CRM products for Oracle's eBusiness Suite

In-depth experience in using or developing Oracle's EBS products
Deep technical skills in PL/SQL,Forms, Java and Jsp.
Proven track record of complex problem solving
Comfortable working under stress
Self motivated with good communication skills, excellent verbal and written skills in English is a must
Willing to work weekends occasionally
Willing to work in shifts if needed
Should be Customer Focused
Should be Well organized
Should be Great teammate

Life at Oracle and Equal Opportunity:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Which includes being a United States Affirmative Action Employer
/corporate/careers/diversity-inclusion/

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