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Field Support Executive
3 months ago
Designation:
Field Support Executive
Location:
Gurgaon/Mumbai
Team:
Field Operations
Role Description:
As a Field Support Executive, your primary responsibility is to provide operational support to leaders, field managers, etc throughout the execution of global fielding projects.
This role requires a high-energy individual experienced in multitasking and providing primary on-the-ground field operations support in a fast-paced environment.
Skills Required:
Must have:
Market Research, Operations, MS Office (Excel, Word, PPT)
Good to have:
Data handling, Stakeholder Management
Role Responsibilities:
- Provide comprehensive field operations support across the project life cycle, encompassing data management, primary interview response quality checks, and audio file quality control.
- Manage projects endtoend, including gathering project requirements and ensuring successful client delivery.
- Coordinate with Executive Interviewers (EIs), EI managers, sector teams, and consultants to ensure smooth fielding
- Facilitate EI registrations and onboarding, as well as conduct training for EIs on internal tools.
- Develop various materials (Excel, PowerPoint, Word, PDFs) to support field operations.
- Create and disseminate deliverables, including conducting data quality checks.
- Serve as a gatekeeper to ensure data quality through comprehensive checks, including audio file quality control, to guarantee highquality interview responses. Additionally, oversee recording reconciliation and liaise with EIs in this regard.
- Generate field status reports and metrics tailored to the needs of stakeholders and leadership.
- Oversee the invoicing process for all Fielding projects (facilities).
- Responsively address inquiries from stakeholders, EIs, and consultants.
Professional Attributes:
- Proficient in primary research methodologies.
- Exceptional communication skills, encompassing both written and verbal proficiency.
- Collaborative team player.
- Capable of independently engaging with various international stakeholders.
- Proficiency in problemsolving, critical thinking, and attention to detail.
- Advanced Excel proficiency, including pivot tables, VLOOKUP, and basic macros.
Experience and Education:
- 13 years of relevant experience in market research, project management, or an equivalent operational role.
- MBA is preferred.
- Basic understanding of financial products.