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Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation.

These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

• Plan, manage, and oversee all aspects of a Production Environment
• Define strategies for Application Performance Monitoring, Optimization in Prod environment.
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
• Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Ability to share knowledge and explain processes and procedures to others.
• Share knowledge and mentor junior resources.
• Able to perform oncall duties on a rotational basis.
• Occasional off hours work required.

• Skill
• Category
• Linux & Shell Scripting (Basic)
• 1 Monitoring Tool Splunk/Dynatrace or Other Good to have
• ITIL/ITSM
• Troubleshooting
• PL/SQL, SQL
• Jenkins (Intermediate)
• 2 CI/CD (intermediate)

• Good to have
• Linux, shell scripting (Basic) & Git/bit bucket (Basic)

• Good to have