![Epifi Technologies](https://media.trabajo.org/img/noimg.jpg)
Social Media Escalation
1 week ago
Who we are:
Fi is a money management app that listens to your needs, understands your wants, and gently nudges you to achieve your financial goals.
On the inside, we're a deep-tech startup that's building a highly innovative and secure financial hub for a digital-first generation.
Why you should work with us:We are about doing the right thing always, both for our team and our users. We are a positive, transparent and inclusive community, celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking 'impact and growth'.
Roles and Responsibilities:
- Own FOIKs (First of it's kind issue types) resolution, tickets to be assigned to a group based on product categories
- Work with internal/ external partners for issue resolution
- Work with process excellence POC for inputs & get the Guru Card & SOP created/ updated from the Partner POC.Analyze and create governance procedures to identify root causes and implement preventive measures.
Preferred Skills:
- Problem Solving: Data analysis using Excel / working with dashboardsIssue handling
- Working on issue resolution with internal & external partners
- Outcalling customers for data/ consent/ information collection
- Good communication skills: Good speaking & writing skills both in Hindi & English
- Conceptual understanding of negotiations, root cause analysis and SLA breach elimination.
- Stakeholder management: working with stakeholders/ POCs for issue resolution
- Tools to be handled: Sherlock, Freshdesk, Ozonetel, Guru
Key requirements for the role:
- Minimum 3 years of experience in the CX domain/ ops
- Ownership driven mindset, drive to solve problems end to end collaboratively
- Team Player, expected to prioritize team goals & objectives
- Approaches CX from a customer oriented mindset
- Ability to solve problems without existing knowledge/ solutioningEscalations handling would be an added advantage
Selection process & timelines:
Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude and team fitment. You will be quizzed for your role-related knowledge and general cognitive ability.
- We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law._
-
Social Media Intern
1 week ago
Bengaluru, Karnataka, India Possibilitea - Media & Marketing Agency Full timeSelected intern's day-to-day responsibilities include:Develop and execute a social media content strategy that aligns with the brand goals and target audience of our domestic and international clientsCreate original and engaging content for our clients; on social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) while ensuring that the content...
-
Social Media Intern
2 weeks ago
Bengaluru, Karnataka, India Hashtag Media and Technology Full timeJob descriptionHashtag Media & Technology is a digital marketing company based in the UK and Bangalore. We are hiring SMO Intern for our Organisation.Responsibilities: Work alongside the team to create a plan for social media strategies monthly Assist in the growth of the brand by raising awareness through various social media platforms Monitor postings to...
-
Social Media Analyst
2 weeks ago
Bengaluru, Karnataka, India Annalect India Full timeLocation:Hyderabad, Chennai, Coimbatore & HyderabadExperience:2-4 years in social media marketingSkills:Managing social campaigns, Exp in social media platforms like Meta, Instagram, Twitter, Snapchat, etc., social media optimization, End to End Campaign managementAbout us:We are an integral part of Annalect Global and Omnicom Group, one of the largest media...
-
Social Media Marketing Internship
1 week ago
Bengaluru, Karnataka, India AJAN Media Full timeAbout the internship:If you are a creative thinker with a strong understanding of Instagram, we ve got the perfect opportunity for you. Ajan Media is looking for a social media intern to help manage our Instagram page. We're trying to build a digital library of sorts, showcasing some of the most relevant and unheard-of stories and facts from the Indian...
-
Social Media Marketing Internship
1 month ago
Bengaluru, Karnataka, India AJAN Media Full timeAbout the internship:If you are a creative thinker with a strong understanding of Instagram, we ve got the perfect opportunity for you. Ajan Media is looking for a social media intern to help manage our Instagram page. We're trying to build a digital library of sorts, showcasing some of the most relevant and unheard-of stories and facts from the Indian...
-
Social Media Marketing Internship
4 weeks ago
Bengaluru, Karnataka, India AJAN Media Full timeAbout the internship:If you are a creative thinker with a strong understanding of Instagram, we ve got the perfect opportunity for you. Ajan Media is looking for a social media intern to help manage our Instagram page. We're trying to build a digital library of sorts, showcasing some of the most relevant and unheard-of stories and facts from the Indian...
-
Social Media, Manager for
1 week ago
Bengaluru, Karnataka, India PhonePe Full timeAbout PhonePe Group: PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Social Media Marketing Executive
1 week ago
Bengaluru, Karnataka, India First Launch Media Private Limited Full timeLooking for a Social Media Marketing Executive having 1-3 years of experience who is good with content writing and has hands-on experience with paid social media advertising.Key Responsibilities Strategize, plan and conceptualize creative content campaigns on various social media platforms Instagram, Facebook, Linkedin, YouTube, Pinterest and Twitter Ideate...
-
Senior Executive-Social Media
2 weeks ago
Bengaluru, Karnataka, India Simplilearn Full timePosition: Senior Executive-Social MediaExperience: 0-1 yearsLocation: Bangalore (On-site)Budget: 5 LPA Overview: Are you a savvy marketer who comprehends the intricacies of today's top social media platforms in terms of content, engagement, and audience expectations? Simplilearn, a prominent professional certification company, is in search of a talented...
-
Social Media Marketing Internship
1 month ago
Bengaluru, Karnataka, India RankItRight Media Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Craft engaging and SEO-friendly blog posts, articles, and web content that captivate our audience and drive traffic to our platforms2. Conduct thorough research on industry-related topics and stay up-to-date with the latest trends to infuse fresh perspectives into our content3....
-
Social Media Marketing Internship
4 weeks ago
Bengaluru, Karnataka, India RankItRight Media Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Craft engaging and SEO-friendly blog posts, articles, and web content that captivate our audience and drive traffic to our platforms2. Conduct thorough research on industry-related topics and stay up-to-date with the latest trends to infuse fresh perspectives into our content3....
-
Social Media
2 weeks ago
Bengaluru, Karnataka, India Culturati Full timeJob Title: Social Media & Content SpecialistLocation: BangaloreAbout is an e-commerce platform that's dedicated to bringing the richness of Indian culture to a global audience through digital storytelling. Our platform highlights traditional arts, crafts, fashion, and design, connecting them with contemporary trends and audiences.Job Description:We are...
-
Hiring Freshers for Social Media Executive
2 weeks ago
Bengaluru, Karnataka, India CIO Coverage (A unit of Flyntt Media) Full timeJob descriptionSocial Media ExecutiveJob **description:- **- creating and administering content on all social media platforms.- experience in social media marketing /Digital Media Specialist. Demonstrable social networking experience & social analytics tools.- knowledge in CRO & SEO.Responsibilities: Develop and implement a social media strategy to increase...
-
Social media
1 week ago
Bengaluru, Karnataka, India Subharambh Productions Full timeWe are a premier Event Management & Production Solution provider with seamless services worldwide. Over 10 years, the company has developed a world-class reputation for producing bespoke events and experiences for cross-sector global brands and organizations. Quality service to creative concepts with In-house Production set us apart from the industry. We own...
-
Senior Paid media specialist
1 week ago
Bengaluru, Karnataka, India Social Beat Full timeSenior Specialist - Paid Media/Ecommerce: Bangalore SummaryWe are looking for an analytically minded, Sr. ecommerce specialist for Social Beat Digital Marketing Agency to focus on developing, executing, optimize campaign and media planning across Meta, Search, Display, Video & UAC/Mobile, Marketplaces. This position has a focus on direct buying but will...
-
Social Media
1 week ago
Bengaluru, Karnataka, India Thoucentric Full timeJob Description § Thoucentric is a niche management consulting firm focused on helping organizations overcome business challenges, maximize growth & overall performance through effective problem solving, efficient people, process, and technology solutioning, end to end execution and management.§ We help clients with Business Consulting, Program & Project...
-
Social Media
2 weeks ago
Bengaluru, Karnataka, India Resolute (HumanFractal) Full timeAbout the Company:Resolute (Human Fractal) is a digital health journey platform for transformative outcomes. Our premise is to enable a healthy future for everyone through data-driven, evidence-based and outcome-oriented health journeys powered by advanced digital technologies. Our constellation includes MyDiagnostics, Human Fractal Wellness and Human...
-
Senior Paid media specialist
2 weeks ago
Bengaluru, Karnataka, India Social Beat Full timeSenior Specialist - Paid Media/Ecommerce: Bangalore Position Summary We are looking for an analytically minded, Sr. ecommerce specialist for Social Beat Digital Marketing Agency to focus on developing, executing, optimize campaign and media planning across Meta, Search, Display, Video & UAC/Mobile, Marketplaces. This position has a focus on direct buying...
-
Senior Paid media specialist
1 week ago
Bengaluru, Karnataka, India Social Beat Full timeSenior Specialist - Paid Media/Ecommerce: BangalorePosition SummaryWe are looking for an analytically minded, Sr. ecommerce specialist for Social Beat Digital Marketing Agency to focus on developing, executing, optimize campaign and media planning across Meta, Search, Display, Video & UAC/Mobile, Marketplaces. This position has a focus on direct buying but...
-
Executive - Social Media
1 week ago
Bengaluru, Karnataka, India Dentsu Aegis Network Full timeJob Title:Executive - Social MediaJob Description: Reviews client moderation manuals whilst moderating Escalates issues to the Community Manager Actively keeps records of all deleted messages and banned users on requested sites and ensures filing in a database is maintained Reviews each and every message in line with the guidelines stated in each client...