Senior Conversation Designer

1 week ago

Greater Bengaluru Area, India [24]7 Full time

Job Title:
Senior Conversation Design Engineer

Location:
India

Working Hours : 2 PM to 11 PM IST


As a Conversation Design Engineer, you will deliver and optimize best in class digital, voice, and multi-modal applications for web, mobile, native apps, and IVRs, and will specialize in conversation AI technologies for our Fortune 50 enterprise customers.


Your day may start with an internal stand-up call, review of a flow design from a Conversation Designer, and a meeting with the Product team to design a new feature for self-serve capabilities.

Then maybe estimating the effort for a new journey design, followed by implementing a new design in our state-of-the-art platform by lunch, and finally walking a team of internal stakeholders through design implementation strategy plan you've completed by evening.


You will apply your education and training in HCI, Application Design, UX, or other similar field, balance out technical development, research, creative work to challenge design conventions – in fact, we encourage you to set new ones.

Job Responsibilities

  • Be an expert in various platforms such as [24]7 Engagement Cloud, MS Visio, and MS Excel
  • Build user journeys, prototypes, and rigorous conversational AI specifications
  • Perform prompt and model tuning exercises
  • Maintain intent and model data across platforms to ensure consistency and accuracy
  • Focus on metrics, analytics, KPIs to identity top optimization opportunities
  • Implement best in class voice prompts using nTTS and also manage existing platform audio recordings
  • Create and use custom reporting based on implementation needs
  • Closely work with Product team to improve the product through features and bug fixes
  • Create and maintain simple and complex grammars
  • Deploy A/B tests for new conversational interface features
  • Lead the implementation team to launch bot features and build new automation features with APIs
  • Dive deep to document & execute on requirements
  • Draw on depth of experience, but initiate research and testing efforts as needed
  • Speak authoritatively on concepts of spoken interaction design in daily iterations with product managers, engineers, and testers
  • Work closely with Conversation Designers on a daily basis to understand scope, requirements, and get UX sign off
  • Thrive in a nimble, multigeostartup like environment
Qualifications

years of professional experience in the human-computer interaction design field (UX, CDX, UI, etc.)

  • Must Have - 4yrs experience as a conversation designer using digital, voice or multimodal interfaces
  • Strong, expert communication, especially written, and spoken language for primary application language, including prompt design best practices & strategies
  • Multi-lingual a bonus
  • Familiar with natural language, journey intent creation, API feature automation, user research and text analytics
  • UX and CDX design experience including data-driven analytics
  • A working understanding of speech and language technologies
  • Experience working cross-team and synthesizing feedback and input from product management, engineering, and marketing
  • Professional portfolio of UX, conversation, voice design
  • Experience working on projects from inception to shipping product
  • Bachelor's Degree in Human Computer Interaction, Design, Linguistics, Computer Science, Engineering, Cognitive Science, or a related field, or equivalent experience
ABOUT [24]7.

ai:
[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai's technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world's largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

Learn more at

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Senior Conversation Designer

    4 weeks ago

    Greater Bengaluru Area, India [24]7.ai Full time

    Job Title: Senior Conversation Design EngineerLocation: India Working Hours : 2 PM to 11 PM IST As a Conversation Design Engineer, you will deliver and optimize best in class digital, voice, and multi-modal applications for web, mobile, native apps, and IVRs, and will specialize in conversation AI technologies for our Fortune 50 enterprise customers.Your day...

  • Senior Conversation Designer

    3 weeks ago

    Greater Bengaluru Area, India [24]7.ai Full time

    Job Title: Senior Conversation Design Engineer Location: India Working Hours : 2 PM to 11 PM IST As a Conversation Design Engineer, you will deliver and optimize best in class digital, voice, and multi-modal applications for web, mobile, native apps, and IVRs, and will specialize in conversation AI technologies for our Fortune 50 enterprise customers....

  • Senior Conversation Designer

    3 weeks ago

    Greater Bengaluru Area, India [24]7.ai Full time

    Job Title: Senior Conversation Design EngineerLocation: India Working Hours : 2 PM to 11 PM IST As a Conversation Design Engineer, you will deliver and optimize best in class digital, voice, and multi-modal applications for web, mobile, native apps, and IVRs, and will specialize in conversation AI technologies for our Fortune 50 enterprise customers.Your day...

  • Conversation Designer

    4 weeks ago

    Bengaluru, India Avaamo Full time

    **Bangalore | Full-time**: **Conversation Designer**: **Job description**: As a Senior Conversation Designer at Avaamo, you will be working on defining the user experience of our voice and text-based conversational interfaces. Working with our team, you will help design, prototype and test experiences that define the future of conversational AI....

  • Conversation Designer

    2 months ago

    Bengaluru, India Clear Ventures Full time

    As a Senior Conversation Designer at Avaamo, you will be working on defining the user experience of our voice and text-based conversational interfaces. Working with our team, you will help design, prototype and test experiences that define the future of conversational AI. This position is full-time and based in Bangalore. Responsibilities Define and...

  • Conversation Designer

    1 week ago

    Bengaluru, Karnataka, India Clear Ventures Full time

    As a Senior Conversation Designer at Avaamo, you will be working on defining the userexperience of our voice and text-based conversational interfaces. Working with our team, youwill help design, prototype and test experiences that define the future of conversational AI. Thisposition is full-time and based in Bangalore. Responsibilities Define and...

  • Conversation Designer

    3 weeks ago

    Bengaluru, India Clear Ventures Full time

    As a Senior Conversation Designer at Avaamo, you will be working on defining the user experience of our voice and text-based conversational interfaces. Working with our team, you will help design, prototype and test experiences that define the future of conversational AI. This position is full-time and based in Bangalore. Responsibilities Define and...

  • Conversation Designer

    1 week ago

    Bengaluru, Karnataka, India Avaamo Full time

    Bangalore | Full-time:Conversation Designer:Job description:As a Senior Conversation Designer at Avaamo, you will be working on defining the userexperience of our voice and text-based conversational interfaces. Working with our team, youwill help design, prototype and test experiences that define the future of conversational AI. Thisposition is full-time and...

  • Conversational Ai Designer

    2 months ago

    Bengaluru, India Oracle Full time

    Senior Conversational AI Designer with experience in NLU/NLP, Chatbots, Digital Assistants, Smart speaker assistants, ML and AI **Responsibilities** - Design conversational flows for various channels and modalities - text, voice, multimodal - Collaborate with Product Managers to guide the user experience of an AI product from conception until launch (and...

  • Conversational Ai Designer

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    Senior Conversational AI Designer with experience in NLU/NLP, Chatbots, Digital Assistants, Smart speaker assistants, ML and AIResponsibilities Design conversational flows for various channels and modalities text, voice, multimodal Collaborate with Product Managers to guide the user experience of an AI product from conception until launch (and then come...

  • Senior Conversation Designer

    3 weeks ago

    Bangalore Metropolitan Area, India [24]7.ai Full time

    Job Title: Senior Conversation Design EngineerLocation: India Working Hours : 2 PM to 11 PM IST As a Conversation Design Engineer, you will deliver and optimize best in class digital, voice, and multi-modal applications for web, mobile, native apps, and IVRs, and will specialize in conversation AI technologies for our Fortune 50 enterprise customers.Your day...

  • Senior Conversation Designer

    4 weeks ago

    Bangalore Metropolitan Area, India [24]7.ai Full time

    Job Title: Senior Conversation Design EngineerLocation: India Working Hours : 2 PM to 11 PM IST As a Conversation Design Engineer, you will deliver and optimize best in class digital, voice, and multi-modal applications for web, mobile, native apps, and IVRs, and will specialize in conversation AI technologies for our Fortune 50 enterprise customers.Your day...

  • Conversational Ai Designer

    4 weeks ago

    Bengaluru, India Oracle Full time

    Senior Conversational AI Designer with experience in NLU/NLP, Chatbots, Digital Assistants, Smart speaker assistants, ML and AI As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice is heard,...

  • Senior Conversation Designer

    3 weeks ago

    Bengaluru, India [24]7.ai Full time

    Job Title: Senior Conversation Design EngineerLocation: IndiaWorking Hours : 2 PM to 11 PM ISTAs a Conversation Design Engineer, you will deliver and optimize best in class digital, voice, and multi-modal applications for web, mobile, native apps, and IVRs, and will specialize in conversation AI technologies for our Fortune 50 enterprise customers.Your day...

  • Conversation Designer

    3 weeks ago

    Domlur, Bengaluru, Karnataka, India mobiezy Full time

    Our Client is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. They work on multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI,...

  • Conversational Experience Designer

    1 week ago

    Bengaluru, Karnataka, India Amelia Full time

    Collaboration between humans and machines is the ultimate opportunity for today's enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia.We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and Conversational AI. Our mission is to pair...

  • Conversational Experience Designer

    2 weeks ago

    Bengaluru, Karnataka, India Amelia Full time

    Collaboration between humans and machines is the ultimate opportunity for today’s enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia. We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and Conversational AI. Our mission is to...

  • Conversational Experience Designer

    3 weeks ago

    Bengaluru, India PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. **Job...

  • Conversational Experience Designer

    1 week ago

    Bengaluru, Karnataka, India PayPal Full time

    At PayPal (NASDAQ:PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.Job...

  • Conversational Experience Designer

    1 week ago

    Bengaluru, Karnataka, India Fractal Analytics Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business._Fractal Analytics is Leading Fortune 500 companies leverage Big Data, Analytics, and technology to drive smarter, faster, and more accurate decisions in every aspect of their business.Fortune 500 companies...