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CCaaS developer

4 months ago

Pune, Maharashtra, India STAND 8 Technology Services Full time
STAND 8 is a world leader in providing end-to-end IT solutions. We solve business problems through PEOPLE, PROCESS and TECHNOLOGY and are looking for new partners in India to help us scale software projects designed to change the world
world's leading provider of cloud and on-premises enterprise software solutions is seeking a CCaaS developer to join its team.
Experience
Good Knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing
Should have knowledge in CTI or Voice recording products
Good understanding of VOICE protocols like SIP, H.323
Experience on VOIP, Dialer, ACD , IVR, SBC
Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management

At least two years- experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.

Experience with any of the following is a plus: real-time systems, event-driven systems, data engineering, audio processing, machine learning, natural language processing, speech recognition.

Your development responsibilities will be primarily in three areas; real-time audio processing (e.g., altering audio while maintaining synchrony in duplex conversations); integration APIs and protocols (text, VoIP, signalling, logging, configuration, ...); and application-level functionality (e.g., business logic, monitoring, failover, - ).

Provide expertise and engineering for call center integration and trends (e.g., vendor variations in protocols, rcs and webrtc for voice calls, - )
Key skills
Voip, SIP, IP Telephony, Voice Gateways, C++
Position open only for India