ServiceNow Business Analyst

2 weeks ago


Kolkata, West Bengal, India LIN Lexmark Int'l India Pvt. Ltd. Full time
Description

Our technology is impressive, but what truly drives us forward is our exceptional team. Our crew is dedicated to pushing boundaries, adaptable in the face of change, passionate about their work, and always ready to assess the bigger picture.

We are on the lookout for a skilled ServiceNow Service Catalog Manager to collaborate closely with the ServiceNow Product Owner and developers in overseeing the Service Catalog.

Key Responsibilities:

  • Comprehend the Service Catalog and Service Portal in ServiceNow to design workflows effectively
  • Schedule and conduct meetings to gather requirements and document them as user stories
  • Collaborate with the development team to streamline request workflows for efficiency
  • Demonstrate catalog requests to stakeholders
  • Provide support and training to involved parties
  • Create and execute tests related to the Service Catalog for accuracy and performance
  • Maintain documentation on catalog items, workflows, and processes
  • Attend Change Advisory Board (CAB) meetings related to the Service Catalog
  • Analyze catalog and portal usage for enhancements
  • Participate in initiatives involving Service Catalog and Service Portal touchpoints

We value someone with:

  • Initiative
  • Effective Communication Skills
  • Customer-Focused Approach
  • Organizational and Leadership Skills
  • Technical Mindset

Experience, Education, and Skills Requirements:

  • 4-year degree in Business, Information Technology, or related field
  • 3+ years' experience in business analysis
  • 2+ years' experience with IT service management platforms
  • Deep understanding of IT Service Management and ITIL
  • Experience with organizing data and defining taxonomies
  • Strong facilitation, negotiation, and problem-solving skills

Preferred Qualifications:

  • Experience with ServiceNow Service Portal
  • ITIL Certification
  • Experience with Agile and/or SAFe
  • Knowledge of CMDB concepts
  • Familiarity with cloud technologies
  • Experience with SDLC
  • Knowledge of Azure DevOps

If you are a proactive individual with a knack for improving service catalogs and user experiences, we invite you to be a part of our team. Come help us provide efficient and user-centric services through the ServiceNow platform.

How to Apply?

If you are an innovator, seize this opportunity to join a global technology leader. Make your mark with us

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