Operation Executive
1 week ago
- Business Travel Solution (BTS)**
Experience years
Notice Period - 15 days maximum
Experience in Industry logistics and transport, DHL.
Industry - Mobility/ Transportation ETS
Job Description
- Handle calls from Clients and make reservations on the online portal.
- Allocation of reservation of Vendors.
- Prior car rental experience will be preferred.
- Good working knowledge of Microsoft Excel and Microsoft Outlook is desired.
- Confirm reservation details to Clients.
- Follow up with drivers for prejourney confirmation as per fixed schedule and vehicle readiness.
- Update portal with dispatch details.
- Maintain strict SLA/TAT for all activities.
- Attend to and provide customers with a solution to any queries/complaints.
- Must discuss every matter with its supervisor or team leader to get any issues sorted.
- Coordinate with Vendor management department and administrative department for billing/vendorrelated queries.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards of Service.
- Should have good Oral, and written communication and listening skills.
- Should be an effective communicator, fluent in what he/she is speaking.
- Should be computer literate. (Proficient in MS Office).
- Should have the ability to handle multiple calls simultaneously.
- Should be able to multitask and be able to manage time effectively
- Should provide the most accurate information in the portal and to the customer
- Good interpersonal and problemsolving skills.
- Should be flexible enough to adapt to any environment or changes happening in the work.
- Should be patient enough and quite motivated to learn new things and execute them effectively on a daytoday basis.
- Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.
Salary:
₹5, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Night shift
Shift availability:
- Night Shift (required)
Ability to Commute:
- New Mumbai, Maharashtra (required)
Work Location:
In person
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