Migration Support Engineer
1 week ago
Job Overview:
We are seeking a Migration Support Engineer with 3 to 5 years of experience to provide technical support and resolve issues during system migrations.
The ideal candidate will have strong experience with Windows endpoint support and troubleshooting, with a preferred background in using Intune and Windows Autopilot.
This role involves collecting project issue details, performing initial troubleshooting, resolving issues, and ensuring user Collection and Troubleshooting:- Collect details of issues encountered during migration projects.
- Perform initial troubleshooting to diagnose problems.
Issue Resolution:
- Resolve Level 1 migration issues promptly.
- Verify that the user is satisfied with the resolution.
Documentation and Reporting:
- Document issues and their resolutions for future reference.
- Report recurring issues to the Migration Support Lead for further analysis and escalation.
Must-Have Skills:
Windows Endpoint Support:
- Experience in supporting and troubleshooting Windows 10/11 endpoints.
Customer Technical Support:
- Proven experience in providing technical support to customers.
Preferred Skills:
Intune:
- Experience with Intune for device management and support.
Windows Autopilot:
- Experience with Windows Autopilot for deploying and configuring devices.
Personal Attributes:
- Strong analytical and troubleshooting skills.
- Excellent communication skills.
- Ability to work both independently and as part of a team.
- Customerfocused with a commitment to delivering highquality support.
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