Migration Support Engineer

1 week ago


Bengaluru, Karnataka, India Innova ESI Full time

Job Overview:


We are seeking a Migration Support Engineer with 3 to 5 years of experience to provide technical support and resolve issues during system migrations.

The ideal candidate will have strong experience with Windows endpoint support and troubleshooting, with a preferred background in using Intune and Windows Autopilot.

This role involves collecting project issue details, performing initial troubleshooting, resolving issues, and ensuring user Collection and Troubleshooting:

  • Collect details of issues encountered during migration projects.
  • Perform initial troubleshooting to diagnose problems.

Issue Resolution:

  • Resolve Level 1 migration issues promptly.
  • Verify that the user is satisfied with the resolution.

Documentation and Reporting:

  • Document issues and their resolutions for future reference.
  • Report recurring issues to the Migration Support Lead for further analysis and escalation.

Must-Have Skills:

Windows Endpoint Support:

  • Experience in supporting and troubleshooting Windows 10/11 endpoints.

Customer Technical Support:

  • Proven experience in providing technical support to customers.

Preferred Skills:

Intune:

  • Experience with Intune for device management and support.

Windows Autopilot:

  • Experience with Windows Autopilot for deploying and configuring devices.

Personal Attributes:

  • Strong analytical and troubleshooting skills.
  • Excellent communication skills.
  • Ability to work both independently and as part of a team.
  • Customerfocused with a commitment to delivering highquality support.
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