Regional Ba Trainer, Cpd South

7 days ago

Bengaluru, Karnataka, India L'Oreal Full time
The world leader in cosmetics, L'Oréal is present in 150 countries on five continents.

Our 36 international brands have allowed us to devote ourselves solely to one business:
beauty, with a mission to provide the best in cosmetics innovation to all women and men globally.

Our ambition is to win over another one billion consumers around the world by inventing the cosmetic products that meet the infinite diversity of their needs and desires through continued digital innovation.

L'Oréal supports diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approx. 50% since 2005.

The DNA of L'Oréal is Innovation and we are driven by a real passion for the future.

Our Research and Innovation Centres in India are the sixth innovation hub for L'Oréal worldwide to fuel local market innovations.

The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world.

New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

When beauty and tech collide, the impossible can happen

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

Role Title:
Regional BA Trainer

Designation:
M1 or M2

Location:
Bangalore (RSO)

Reporting to:
Regional South Training Head (Position Open)

**Job Summary: The Regional BA Trainer is responsible for designing and delivering educational makeup, sales, customer service and retail enablement programs for our Beauty Advisor workforce (Internal & External), conducting skills gap analysis, preparing learning material, and evaluating results after each training session. For this role, you will work closely with our regional sales team and internal stakeholders to identify challenges they face on-the-job and recommend ways to increase productivity & overall performance by ensuring they have the right skills to achieve business goals. Conduct trainings on various genres such as makeup skills, makeup artistry, sales skills, strategic selling, product & process knowledge, tech and digital skills, demonstration skills, value creation and beauty as a domain - besides developing individual coaching plans for all learners.

**Job Roles & Responsibilities: •Successfully deliver makeup training and retail enablement programs to ensure the BA Workforce is equipped with content, resources, and tools to effectively help the business achieve all targets

  • Lead all Training related activities including product information, competitor analysis, customer service etc. and perform pre-post evaluations of the training participants to analyze effectiveness
  • Develop training material including presentations, videos, makeup & sales scripts and case studies and enhance training effectiveness through new instructional delivery strategies and presentation skills
  • Act as the educational expert to all our BA workforce and provide advice for all on job related challenges
  • Conduct On counter training for all the Beauty advisors, Skin care specialists and retail store staffs
  • Monitor trainee participation, provide feedback, coaching and support post training sessions
  • Determine training needs by shadowing Bas at retail counters, evaluations, and assessments, and conferring with their supervisors to arrive at training needs and goals
  • Review and evaluate training programs and conduct Skill gap analysis to identify areas of improvement
  • Developing individual coaching plans, providing resources and assistance, scheduling orientation with senior representatives
  • Develop individual results by providing coaching, conducting training sessions, and developing outcome improvement resources
  • Innovative, able to develop new concepts and to deliver creative solutions through Projects
  • Be versatile and skilled in delivering online and offline training programs using In-house Learning Management Systems

BA Operations and Admin:
Recruitment and onboarding: Recruiting best in-class beauty Advisors for our retail counters and ensure they meet chain and brand standards

Retail Excellence:
BA deployment, Manning of counters and Retail & Brand Excellence are major KPIs

  • Manage and oversee BA Performance, Motivation, Attrition and Recruitment
**Measuring Training Effectiveness

  • Identify competency gaps - product knowledge, process knowledge, functional skills, customer experience for assigned manpower and work towards closing gaps through training
  • Conduct role-plays, OJTs, audits and assessments of the assigned manpower including pre-training and post training effectiveness
  • Compile and Present Training Reports and tracking Training Eff

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