Applications Administrator

2 weeks ago

Pune, Maharashtra, India Avalara Full time

What You'll Do Are you interested in learning about multiple Salesforce clouds and seeing how an enterprise company has deployed Sales, Service, Experience Clouds, CPQ and Billing? This is a superb opportunity to level up your Salesforce knowledge rapidly by helping internal stakeholders resolve issues that range from Access Controls to explain why expected processes in Salesforce are not working.

As a Service Desk Administrator, you will receive multiple tickets per day that will require triaging and action.

Some of these will be quick Tier 1 access tickets, others will be about reporting and dashboards and many will be a question from a User about why their records are not behaving as expected.

As an integral team member on the Service Desk, this position will take ownership of Tier 1 & Tier 3 tickets, resolving them within specified SLAs.


Duties:

  • Be available to work a split shift with 4-6 hours overlap with the US, 7 am - 2 pm PST.
  • Review all tickets assigned daily, ensuring that no ticket is surpassing its SLA
  • This requirement is for the team member to take care of servicenow tickets during US PST hours that will be from around 9pm to 6am / 10pm to 7am.
  • Respond to ticket submitters in a timely and courteous fashion
  • Review and learn Avalara's Salesforce automated processes
  • Utilize existing runbooks to answer questions and update and create runbooks when needed
  • Establish relationships with all Salesforce Business Application Team members and reach out to relevant Scrum Teams for consultation about the ticket in question before asking questions of the submitter
  • Perform Tier 1 & 2 work, such as assigning permission sets or licenses to Users, changing data on fields, uploading data, running reports & more
  • Troubleshoot Tier 2-3 level tickets, that require thorough Salesforce Administration skills, such as analyzing Flows, dynamic DBS, complex reports and more.
  • Use detail-oriented analytical approach to complete requests – ensuring correct permissions, roles, or data are assigned
  • Adhere to strict approval processes and compliance rules
  • Perform data manipulations in Excel using X/Vlookups & other basic Excel functions
  • Diagnose Salesforce behavior by following a proscribed triaging pattern: analyzing, Profiles, Perm Sets, Apps, Record types, automation rules and more.
  • Run queries in workbench in order to understand the data What You'll Need to be Successful General Qualifications
  • 3-5 years of Salesforce administration experience, Help Desk services are preferred
  • Salesforce Administrator Certification, Salesforce Platform App Builder Certification, or equivalent experience.
  • Solid understanding in business analysis including demonstrated use of intermediate Excel skills (Pivot Tables, VLookups)
  • Demonstrated experience troubleshooting issues in Salesforce Preferred Qualifications
  • Demonstrated experience
  • Experience working with large-scale, complex datasets
  • Experience using Salesforce data tools such as Data Loader and Workbench
  • Exposure to iterative/agile projects and with standardized development and promotion processes (staging environment vs. production) How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees.

Learn more about our benefits by region here:
About Avalara We're Avalara. We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there's nearly 5,000 of us now.

Our growth is real, and we're not slowing down - not until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We've been different from day one. Join us, and your career will be too. EEO Statement We're an Equal Opportunity Employer.

Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it.

All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

If you require any reasonable adjustments during the recruitment process, please let us know.undefined

  • Receptionist

    2 weeks ago

    Pune, Maharashtra, India Incremental Applications Pvt. Full time

    Receptionist Responsibilities: Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way around the office. Announcing clients as necessary. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. Assisting with a variety of administrative tasks...

  • Administrator - Enterprise Applications (Atlassian)

    2 weeks ago

    Pune, Maharashtra, India Evolent Health Full time

    Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins....

  • Linux Administrator

    2 months ago

    Pune, Maharashtra, India 3A Consultancy Services Full time

    Job Description :- MUST have experience in administration of Linux systems- Satellite Core Configuration experience is mandatory- Familiar with Shell Scripting, Salt, Ansible and other relevant automation technologies- Knowledge of web & application servers (e.g. Apache, Tomcat, Jetty, Weblogic) as well as virtualization and databases (Oracle, MySQL, NoSQL)-...

  • PLM Administrator

    2 weeks ago

    Pune, Maharashtra, India Copeland Full time

    Must have:Expertise in administration work onWindows serverLicensemanagement & support (FlexLM)Understanding ofnetwork/ firewallsTroubleshootingserver & network issuesAdministration / installation / upgrade experience for engineering applications (PLMandCAD)Administrationof standard Windows applications / office suiteExpertise in client-server...

  • WebLogic Administrator

    2 weeks ago

    Pune, Maharashtra, India Oracle Full time

    Job DescriptionWe are looking at Oracle WebLogic Administrator who will be responsible for deploying and supporting middleware applications using Oracle WebLogic products. The ideal candidate will have a minimum 5 years of experience with middleware administration in a large enterprise environment with a focus on WebLogic.Responsibilities:Oracle FUSION...

  • PLM Administrator

    2 weeks ago

    Pune, Maharashtra, India Copeland Full time

    Must have: Expertise in administration work on Windows server License management & support (FlexLM) Understanding of network / firewalls Troubleshooting server & network issues Administration / installation / upgrade experience for engineering applications ( PLM and CAD ) Administration of standard Windows applications / office...

  • Technical Application Administrator/Developer

    2 weeks ago

    Pune, Maharashtra, India Emerson Full time

    In this Role, Your Responsibilities Will Be: Provide support (e.g., break/fix, how to expertise, enhancements, monitoring, testing, troubleshooting) for the Enovia. ENOVIA/3DEXPERIENCE Product development, Installation, Administration Responsible for new Development/customization Module implementation Proactively monitors processes to identify trends;...

  • Technical Application Administrator/Developer

    4 weeks ago

    Pune, Maharashtra, India Emerson Full time

    In this Role, Your Responsibilities Will Be: Provide support (e.g., break/fix, how to expertise, enhancements, monitoring, testing, troubleshooting) for the Enovia. ENOVIA/3DEXPERIENCE Product development, Installation, Administration Responsible for new Development/customization Module implementation Proactively monitors processes to identify trends;...

  • Atlassian Administrator

    2 weeks ago

    Pune, Maharashtra, India Level Access Full time

    As an Atlassian Administrator, you'll be responsible for the configuration, maintenance, and administration of Atlassian tools, ensuring optimal functionality and alignment with the organization's processes. You'll collaborate with teams to streamline workflows, provide technical support, and drive best practices in utilizing Atlassian products. Key...

  • Atlassian Administrator

    2 weeks ago

    Pune, Maharashtra, India Level Access Full time

    As an Atlassian Administrator, you'll be responsible for the configuration, maintenance, and administration of Atlassian tools, ensuring optimal functionality and alignment with the organization's processes. You'll collaborate with teams to streamline workflows, provide technical support, and drive best practices in utilizing Atlassian products.Key...

  • IT Administrator

    2 weeks ago

    Pune, Maharashtra, India Atos Full time

    IT ADMINISTRATOR: Publication Date: Mar 28, 2024 RefNo:Location: Pune, MH, IN, 411062Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing...

  • Lead Administrator

    2 weeks ago

    Pune, Maharashtra, India Cencora Full time

    Our team members play a crucial role at Cencora, where we are dedicated to shaping healthier futures. Each individual is fundamental in our mission to make a positive impact on health. If you're passionate about driving change in the healthcare sector, consider joining our forward-thinking company to contribute to enhancing lives. What you will be doing ...

  • Technical Application Administrator/Developer

    2 weeks ago

    Pune, Maharashtra, India Copeland Full time

    In this Role, Your Responsibilities Will Be:Provide support (, break/fix, how to expertise, enhancements, monitoring, testing, troubleshooting) for the Enovia.ENOVIA/DEXPERIENCE Product development, Installation, AdministrationResponsible for new Development/customization Module implementationProactively monitors processes to identify trends;...

  • Platform Administrator

    2 weeks ago

    Pune, Maharashtra, India SAS Full time

    SAS Platform AdministratorJob Locations IN-Pune Requisition ID Job Category Information Technology Travel Requirements NoneSAS Cloud Operations AdministratorAs a Cloud Platform Administrator for the SAS Cloud team in SAS's Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application...

  • Lead Administrator

    2 weeks ago

    Pune, Maharashtra, India CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Talent Administrator

    2 weeks ago

    Pune, Maharashtra, India Cielo Talent Full time

    Job Description:The Talent Administrator & Coordinator is responsible for providing administrative support to the talent acquisition process through pre-hire and post-hire activities, facilitating a variety of logistical and recruitment activities to service a particular client program or teams.Duties and Responsibilities:Assist with recruitment and...

  • Sr Administrator

    2 weeks ago

    Pune, Maharashtra, India SAS Full time

    Sr SAS AdministratorJob Locations IN-Pune Requisition ID Job Category Information Technology Travel Requirements NoneSAS Cloud Operations AdministratorAs a Cloud Platform Administrator for the SAS Cloud team in SAS's Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application...

  • Sr Administrator

    2 weeks ago

    Pune, Maharashtra, India SAS Full time

    Sr SAS Administrator Job Locations IN-Pune Requisition ID Job Category Information Technology Travel Requirements None SAS Cloud Operations Administrator As a Cloud Platform Administrator for the SAS Cloud team in SAS's Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS...

  • Web Administrator

    2 weeks ago

    Pune, Maharashtra, India Changeleaders Full time

    Job Description :Job Purposes :The Web Administrator provides operational support of the web server infrastructure in order to maintain optimal performance and functionality of multiple websites.This includes the installation, configuration, administration, maintenance and tuning of web servers. Additionally, the Web Administrator troubleshoots server issues...

  • WebSphere Administrator

    2 weeks ago

    Pune, Maharashtra, India Change Leaders Full time

    Primary Skill :Strong knowledge on Middleware Solutions (e.g., Websphere, Tomcat, Apache, IIS) This position requires a minimum of 5+ years on web middleware and indepth knowledge of industrystandard web middleware technologies. Strong knowledge on Middleware Solutions (e.g., Java/J2EE, Weblogic, .Net, Tuxedo, Websphere, Tomcat, Apache, IIS). Strong...