Transmission Sme
2 weeks ago
Join our Team:
About this opportunity:
We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine.
Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth.
Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes.
This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.
What you will do:
- Responsible for day to day operational performance
- To lead the team as one coherent unit and deliver as per SLAs.
- Planning for and ensuring team members' competence enhancement
- Ensuring KPI / SLA Fulfillment related to Network Maintenance & 1st Level troubleshooting of the events taking place on the network
- To be able to interface with Interface with the other organizational entities like Circle team NPI, NPO, Optimization, SRF, FO, Projects, 3PP, Customer Support, Customer etc
- To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
- Fulfillment of Balanced Scorecard / OPM parameters
- SLA reporting for Ticket. (Response & resolution)
- Regular follow up on the events with relevant departments working on it as per the MSTOP process
- Publishing KPI & Required reports to the MSIP & customers along with other related teams
- Responsible for driving EHS through employee Awareness and Compliance for the responsible unit
Authority
- To plan & perform all the shift operational activities.
- To support and implement MSTOP processes.
- To Approve and review leave of people in his/her team.
- Authorized to report security breach incidences.
- Authorized for sanctioning shift allowances of his/her team members.
- To suggest for corrective and preventive actions of security threats.
- To act as a planned work coordinator for emergency requests beyond normal office hours
- Formulate the training requirements for the TXN team.
The skills you bring:
- At least 9 years' experience in Telecom. Significant part of this experience must be in to Telecom Network
- Technical Knowledge of Microwave Equipments & Remedy Tool.
- Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
- Leadership skills: People Management, Leader attributes
- Language skills: Proficiency in Written & Spoken English & Hindi
- Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment
Why join Ericsson?
At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build solutions never seen before to some of the world's toughest problems. You ́ll be challenged, but you won't be alone.
You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
"We are proud to announce Ericsson India is ranked among Top 50 companies in the country and is once again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture."
Primary country and city:
India (IN) || Cochin
Job details:
Technical Authority Expert
