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Infrastructure Engineer I
3 months ago
Senior Service Delivery Engineer at American Express
Are you ready to lead the way and have the backing of a company that believes in your potential? At American Express, we empower individuals and businesses to achieve remarkable progress. Our mission is to support financial confidence, elevate commerce, and inspire exploration. Joining #TeamAmex means becoming part of a vibrant community of over 60,000 professionals united in delivering exceptional customer experiences every day. We provide our team with the tools they need to succeed, personally and professionally. Through Amex Flex, our flexible work model, we ensure that our colleagues have the freedom to thrive while preserving our unique culture. Depending on the role, you may work onsite, in a hybrid setup, or fully virtually.
Responsibilities:
- Conduct root cause analysis and resolve problems
- Participate in developing and deploying preventative maintenance procedures
- Enhance Disaster Recovery Testing
- Ensure documentation and reporting meet quality standards
- Collaborate with product engineering and delivery teams to maintain quality standards
- Contribute to continuous service improvement by upholding industry standards
- Engage in incident management and provide solutions to the Service Delivery Manager/Director
- Participate in discussions with the Business Unit CIO and infrastructure teams
- Embrace innovation and experimentation, staying abreast of cutting-edge technologies
- Fine-tune and configure systems for optimal performance within larger teams
We support our team members and their families with comprehensive benefits and programs that cater to their overall well-being. Our offerings include:
- Competitive base salaries
- Bonus incentives
- Financial well-being and retirement support
- Varied health benefits and insurance coverage
- Flexible working arrangements based on role and business requirements
- Generous parental leave policies
- Access to global wellness centers and counseling support
- Opportunities for career development and training
American Express is committed to diversity and equal opportunities, valuing individuals based on merit. Employment decisions are made irrespective of race, color, religion, gender, national origin, veteran status, disability, age, or other legally protected status.
